Programme

0930	Registration
1000	Keynote: Heidi Fraser-Krauss, Chair of CISG at Universities and Colleges Information Systems Association, Director of Business Improvements at University of St Andrews	Presentation
1045	Refreshments
1115	Experience of Lean in a non-manufacturing environment: BAE Systems Customer Information Services Suzanne Rooney, BAE Systems	Presentation
1200	Going for Broke –Service Delivery’s OPEX (Operational Excellence) Cultural Journey Andrew Mullen, Lloyds TSB	Presentation
1245	Lunch and networking
1330	Rapid Improvement Events: A catalyst for change Orla Grimes, Senior Consultant - Strategic Development, Edinburgh Napier University	Presentation
1415	The Support Process Review Programme at the University of Bristol - Lessons in Restructuring, Cost Saving and Process Improvement Helen Galbraith Director of Planning & Deputy Secretary, Planning, Policy and Project Support, University of Bristol Claire Nuttall, Head of Information Processes and Systems, University of Bristol	Presentation
1500	Refreshments
1530	Software, tools and technologies: A short sharp look at the opportunities of using technology to support BPR David Telford, Depute Director C&ITS, Edinburgh Napier University	Presentation
1615	Feedback and comments
1645	Depart
	University of Warwick, Tim Hunter	Presentation


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