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Speaker Abstracts and ProfilesChange, customers and globalisation in HE This presentation will look at some of the forces of change which HE faces over the coming years. Some of these forces are already having a profound effect on how students are choosing to enter HE, who they are choosing to study with and where they are studying.The impact of the increasing role of private providers in HE will be considered as part of the overall context of change. Miceál Barden is Head of the School of Law at Manchester Metropolitan University. He previously held posts as Dean of the Business School and Director of Student recruitment for Business and Law at Staffordshire University as well as working on the Open University’s law programme. His academic background is in law having taught on undergraduate and postgraduate programmes for more than 13 years.He has a longstanding interest in technology based learning in law and its application to legal education. How students communicate and engage with technology Facebook, MySpace, wikis, blogs, Second Life, terms unheard of by most of us a couple of years ago, are now becoming a standard part of our vocabulary; even Radio 4 seems to be in on the act! Having a raft of technologies (computers, mobile phones, games consoles etc) now seems to be the norm for children, with their bedrooms looking more high tech by the day. But, are these technologies really changing the way in which we do things and, more importantly, the way in which students learn? What does learning in today’s technology enhanced environment mean? Is learning as an activity fundamentally changing as a result of the opportunities offered by new technologies and tools? How are the new communicative channels and increased social dimensions possible through Web 2.0 technologies impacting on the way students work and learn? And what does this mean for the role of the teacher and institutions in terms of how they support students? The presentation considers these questions and reports on findings from current research evaluating how students are actually using technologies and what this research tells us about the ways in which patterns of learning might be changing. Gráinne Conole is Professor of e-Learning in the Institute of Educational Technology at the Open University in the UK. Previously, she was Professor of Educational Innovation in Post-Compulsory Education at the University of Southampton and before that Director of the Institute for Learning and Research Technology at the University of Bristol. Her research interests include the use, integration and evaluation of Information and Communication Technologies and e-learning and the impact of technologies on organisational change. Two of her current areas of interest are focusing on the evaluation of students’ experiences of, and perceptions of, technologies and how learning design can help in creating more engaging learning activities.She has extensive research, development and project management experience across the educational and technical domains; funding sources have included the EU, HEFCE, ESRC, JISC and commercial sponsors. She serves on, and chairs, a number of national and international advisory boards, steering groups, committees and international conference programmes. She was editor of ALT-J from 1998 – 2007. She has published and presented widely on a range of topics, including the use and evaluation of learning technologies. She is co-editor of the recently published RoutledgeFalmer book Contemporary perspectives on e-learning research. iet.open.ac.uk/pp/g.c.conole/index.cfm How students communicate and engage withtechnology – the student perspective During this presentation, Martin will aim to give a real and meaningful insight into student’s views about the current use of e-learning and their perceptions of how effective it is, as well as looking more generally at how students communicate and engage with technology, and what impact Web 2.0 technologies and mobile devices are having on the way students want to work and learn. He will also look to examine what students would like to see from e-learning in the future and how they would like it to sit alongside other learning methods, as well as suggesting how he feels students would like Web 2.0 technologies and mobile devices to be used to support their learning. He will do this by presenting details of conversations that he had with students at the University of Leicester. The presentation will include not only his own observations, but also videos of interviews that he recorded with students, as well as two short films. He will end the session by giving a summary of his findings, and outlining key messages about how he feels students want to see e-learning, as well as the use of Web 2.0 technologies and mobile devices to support learning, develop in the future. Martin Cullen graduated with a law degree from the University of Leicester. He then went on to serve as President of the University of Leicester Students’ Union for two years, between 2005 and 2007. During this time, he was the premier representative of students at the University of Leicester, and sat on a number of University committees. He had responsibility for representing students to the press and government, and was also responsible for generating involvement in the Union and for coordinating the democratic processes. He also sat on the NUS National Executive Committee during this time. Martin now works as Marketing Manager for a Loughborough based e-learning company, DeltaNet International Limited, who develop e-learning solutions for organisations in the private, public and not for profit sectors. He has also retained his links with the University of Leicester, as in June 2007 he was elected to serve a 3-year term as a lay member of the University’s Standing Committee of Convocation. The benefits of secure electronic documents to students and graduates now and in 2017 The emerging European standard for Electronic Graduation Documents and other documents from HEIs is XML documents signed using Advanced Electronic Signatures (xAeDS) that comply with EU Digital Signatures Directive (1999/93/EC) and national legislation. This makes documents legally valid, tamper evident and interoperable. At the present time, workflow around document exchange is managed by a system of applications that enables the creation of documents, their distribution by students and graduates and their authentication by Relying Parties such as prospective employers. The main benefit to students and graduates is efficiency − they can quickly get documents to key people and institutions who, in turn, can quickly authenticate assertions. This presentation will look forward to 2017 when such workflows, and hence the benefits, will be more widely available through a range of applications and tools. Document flow will occur in different ways, such as through ePortfolios, social networking environments and virtual worlds and whatever else is in use then. These different document flows will be part of standard and automated processes for recruitment and graduate intake, which will use web services and will rely on standard document schemas that have been developed and adopted. The advantages of effective, authenticated document exchange, both now and in 2017, are that any doubt about the credentials of top students will be removed and, as a consequence, others will be encouraged to concentrate on their own studies as they realise that it is no longer possible to falsely claim good results. Jonathan joined Digitary in 2003 to work with the higher education sector to help the development of best practice in electronic official graduation documents. This work led to a world first at University of Limerick in 2005. Jonathan was previously responsible for the government sector within Ireland's state enterprise support agency, Enterprise Ireland, and was subsequently Principle Consultant at project and programme management company ETP, working with government and corporations in Europe and the United States. He co-founded, and was the first Chief Executive of the Programme Management Association, aimed at helping government and corporations to better implement major strategic programmes. Jonathan went on to consult with companies to help them understand their customers’ businesses and to develop strategy and operations. He is a graduate in business and in information technology, both from Dublin City University. A Vice-Chancellor's view This talk will offer some perceptions, possibly some provocative caricatures, concerning the IS/IT function within a new, modern university, as seen from the top. The presentation will consider: People – Who are the key players? Whose views are the loudest? To whom do I listen? How does this relate to the user – who is, in fact, the prime customer? Processes – The need for a corporate vision, prioritisation, coordination and teamwork. Marketisation – Diversity and the rise and rise of marketing and brand promotion as a key requirement of IS/IT systems and development. Some recent examples from Southampton Solent University. Finally, looking to the future, what are the key challenges? Van became Vice Chancellor of Southampton Solent University on 1 August 2007, having been Deputy Vice Chancellor since Southampton Institute became Southampton Solent University in August 2005.Prior to that he had been Senior Vice Principal, having joined the then Institute from Sheffield Hallam University in 2001. Originally a historian, Van gained an international reputation in applied quality management, working as a consultant and adviser throughout the higher education sector in Britain and abroad. His extensive experience as an Auditor for the QAA allowed him to work on audit and degree awarding powers scrutiny panels in many parts of the UK. More recently Van helped develop the Hampshire and Isle of Wight Lifelong Learning Network, a consortium of five local universities led by Southampton Solent University. Key influences include Raymond Williams, Clint Eastwood, JohnBaxendale, Leonard Cohen, Aurelio Zen and Wile E Coyote, but not necessarily in that order. Stuff happens – helping administrators manage CIS projects Last year Duke and Jordan were commissioned to carry out a scoping study into what the JISC should do to provide support to administrators asked to project manage the introduction of new corporate information systems. The issues we found important included the commitment of senior managers to the project, the choice of project manager, the impact of back filling the roles of project team members, planning the project and then delivering it. We uncovered a wide range of approaches of varying benefit. We also identified a number of issues of immediate relevance to UCISA. In one recommendation to the JISC, we suggested it work with UCISA and the AUA to provide regular workshops for project managers. In another, we suggested that the Funding Councils should demand good project management when directing funding. And in a third (of resonance doubtless to many) we asked the JISC to further educate senior managers in the potential benefits to institutions of ICT. In developing our recommendations we sought, through interviews and a web survey, the views of a wide range of practitioners, managers and customers. This, therefore, is their story. Andy Jordan is one half of Duke & Jordan Ltd, the other half being Jon Duke. Though the Company is just a year old, the duo have worked together for 5 years to provide consultancy services to HE and FE. Much of this work has been for the JISC but they have also undertaken commissions for universities (for example, advising on strategy) and other establishments and have recently completed a review of an international organisation spanning four countries. Andy was an academic at Aston University, firstly in chemical engineering and then in computer science, before he moved into service work. He spent 15 years at Aston (including the management of the University’s £4 million network development) before moving to the University of Huddersfield. There he was Director of Computing Services for 10 years until 2001, where he had responsibility for the full spectrum of IT services supporting learning, teaching, research and administration. In 1997, he became chair of UCISA and, while at Huddersfield, he was also a member of a number of JISC committees, including those responsible for JANET and for Electronic Information, and was a member of the Funding Council panel looking at VFM in IT. Implementing Customer Relationship Management at Liverpool John Moores University Two years ago LJMU began a major project to build a unified approach to its relationships with customers that transcended university structures and local custom and practice. The main drivers for this were (i) a recognition of inconsistency in quality of interaction with a wide range of customers and the impact that this was having across a range of activity – with students and knowledge transfer in particular (ii) the need to provide robust, reliable and relevant information from which to drive strategic and tactical decision making. The talk reviews the implementation of business change and its underpinnings by the chosen IT solution (based on an Oracle CRM system) used to move towards these objectives. The difficulties encountered, progress to date and lessons learned will be reviewed. Professor Gerry Kelleher is a Pro Vice Chancellor of Liverpool John Moores University. His current responsibilities are for research, knowledge transfer, student services, student recruitment and widening participation. His background is both as an academic, teaching and researching in Computer Science, and in the software industry. Prior to joining LJMU, he worked at Leeds and Warwick Universities and in companies across the UK and Europe. He has published widely on the application and theory of artificial intelligence, most notably on planning, scheduling, logistics, ITS, constraint satisfaction and reason maintenance. Professor Kelleher has been invited to speak on his work in Europe, the USA and Japan. He is a Director of several companies including Liverpool Science Park. Learning and the road ahead The mix of millennials, gen-x'ers, baby boomers, and more make the provision of modern education a complex, intergenerational process. In addition, blended learning, mobile devices, gaming, social networking, high impact presentation technologies, and analytics are bringing new twists to our learning environments. What else is ahead? What's in store? How much more can we take? How do we retain the human touch? Come join the conversation. Mark Milliron is an award winning education leader, author, speaker, and consultant known for exploring leadership development, future trends, learning strategies, and the human side of technology change. Mark has worked with colleges, corporations, associations and government agencies across the country and around the world. He currently serves as the Suanne Davis Roueche Endowed Fellow, Senior Lecturer, and Director of the National Institute of Staff and Organizational Development in the College of Education at the University of Texas at Austin. He also serves as Chair of the Board for the Institute for the Study of Knowledge Management in Education and as a Trustee for Western Governors University. He has previously served as the Vice President for Education and Medical Practice with SAS, the world's largest private software company; President and CEO of the League for Innovation, an international association of more than 750 education institutions and 150 corporate partners; and as Vice President for Academic and Student Services at Mayland Community College (NC). Joseph Moreau and Stan Jakubik David and Goliath work together: how user groups can effectively influence strategy and development with global software providers Higher education institutions often feel at the mercy of large commercial software providers in terms of everything from feature sets and usability to licensing and maintenance costs. However, an effectively organised user group can significantly influence strategy and development in all of these areas. This presentation will highlight the successful strategies utilised by the Higher Education User Group (HEUG) – an independent organisation representing over 700 colleges and universities and 16,000 technical and functional users around the world – to work effectively with strategists, developers, and executives at PeopleSoft, and now Oracle, to help evolve the products that are critical components of our core business operations. These strategies include a globally representative board of directors, broad based product advisory groups, a sophisticated portal to facilitate communications and provide virtual workspace, and an active annual conference. The HEUG model is one that can be successfully replicated for other user groups in higher education. Joseph Moreau has served on the Higher Education User Group Board of Directors for five years and is currently the Past President. He has been charged by the Board to work with regional member groups outside of North America to help strengthen the voice of non-North American members and further develop the HEUG’s role as a truly global user group. Joseph serves as the Dean of Academic Information Service at MiraCosta College in Oceanside, California. As the Chief Technology Officer at MiraCosta, he has responsibility for all administrative and academic technology support operations as well as the Library and the instructional programs in Computer and Information Sciences. At MiraCosta, he managed the implementation of the Oracle/PeopleSoft ERP system and is currently managing the College’s second major upgrade of the HR, financials, and student administration systems. He has been a technologist for nearly 25 years with 17 years in public higher education. Stan Jakubik has been on the Higher Education User Group Board of Directors for four years and is currently the Executive Vice President of the HEUG. His primary responsibility is to build HEUG's relationships with other Oracle user groups and communities. He is employed by the University System of Maryland where he is Assistant Vice Chancellor for Administration and Finance. Stan's role is to coordinate information technology projects that span multiple institutions within the University System. Most recently his focus has been on Oracle/Peoplesoft implementation of HR, financials and student administration where he led the overall implementation project at 10 of the 11 degree granting institutions of that System. Stan has 37 years of higher education experience in functional roles ranging from University Registrar, Director of Academic Advisement, Coordinator of Administrative Software Applications and Assistant Provost for Enrolment Services. The main thing is to keep the main thing the main thing - Benefits Realisation at the University of Sheffield Change initiatives, particularly those where the catalyst for change is IT, often fail to deliver the benefits and reach the end goals that were anticipated at their outset. Benefits Realisation Management (BRM) is an approach which looks to improve this rate of success by keeping the end game in mind, with a constant focus on the benefits a change initiative is expected to offer. Two years ago, the University of Sheffield decided to pilot the BRM approach by introducing it to a particularly complex change initiative that was then emerging – the University Collaboration Improvement Programme. The presentation will describe what BRM is, why and how it was introduced at Sheffield, and evaluate how successful the approach has been to date. Tim Snow has worked as a senior analyst in the Department of Corporate Information and Computing Services at the University of Sheffield for the past 10 years. With over 25 years experience of systems development in both the private and public sectors he has developed a special interest in change management and Benefits Realisation Management in particular. He is currently programme manager of the University Collaboration Improvement Programme at Sheffield, and is a member of the London based Benefits Realisation Management Forum. This is his second visit to a UCISA Conference and he is looking forward to exchanging ideas with UCISA members. The new UCAS support desk UCAS have undertaken a complete review of their Service Support area as part of the process of delivering UCAS’s strategic aims. This presentation will give an overview of the process, the key findings of the review and the goals that have been set. The presentation will look at how UCAS is aligning its processes to ITIL standards and at the selection and implementation of a new Service Management Support Tool. UCAS Strategic aim 1 UCAS will develop and provide products and services which consistently meet the needs and exceed the expectations of customers and stakeholders UCAS Strategic aim 2 UCAS will have the speed, tools and attitudes to deliver flexible, high quality products and services Phil Theobald is the Release and Support Unit Manager at UCAS; he is responsible for the management of the technical support teams for both internal and external customers of all the UCAS Admission systems. Phil is also responsible for the management of new releases of those systems both internally for testing and the subsequent rollout into the live production environments. Phil’s work involves ensuring that all customer interactions, both internal and external, are dealt with by providing telephone and email enquiry services. He also makes sure that appropriate processes are in place to log enquiries on receipt, to escalate any enquiries that cannot be answered at the initial point of contact and to keep the customer updated of the call status. Phil is responsible for all new application releases, making certain that they are fit for release by ensuring all relevant parties have signed the application off and then managing the rollout. Phil joined UCAS at the end of October 2005. His experience prior to this has principally been as a Support and Implementation Manager within the software industry. Realising benefits through virtualisation Virtualisation is one of the biggest buzzwords around IT today. Sheffield Hallam University were early adopters of the technology and have made major changes in the provision of server based applications using VMware ESX Server. This presentation outlines the key benefits of the changes to the business, the users and the system administrators. Dave Thornley is the Service Support Manager in Sheffield Hallam University’s IT Services department. Previously, he worked in the systems support teams at the University and in similar roles at the University of Plymouth. He is responsible for the support and management of the University IT infrastructure and services. Building the IS brand In a world where brand names such as i-Pod, Coca Cola and Nike are part of our lives and where we use brands as shortcuts for decision making, how do you build the brand of your IS function within your organisation? What is the story you are seeking to tell, to whom and by what means? In a fast paced overview, Richard Wyatt-Haines will stimulate you to think about how you can manage your brand across your business and within the IS function. Richard Wyatt-Haines provides thought provoking, stimulating and energising public speaking and board facilitation to uplift the performance of a wide variety of organisations. He speaks and facilitates internationally, and using real life examples, research based thinking and anecdotes, Richard will bring alive, and make very applicable his thinking and approaches so that you can identify:
He is the author of Align IT: Business Impact Through IT. "Whether you aspire to be a CIO, or you've been doing the job for decades, you will definitely learn something from this book. All CIO's need to be able to simplify complex topics into straightforward, approvable strategies: Richard will help to get you there.” Aidan Walsh, Director of IS, Cancer Research UK His clients include P&G, GSK, Walt Disney, Royal Bank of Scotland, Standard Life Bank, Financial Services Authority, Institute of Directors, and he is a Visiting Fellow at the Centre for Leadership Studies, University of Exeter.
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