Case Studies

The case studies outline the experiences of 13 institutions which have already embarked on ITIL implementations.

University of Birmingham

Cardiff University

Coventry University

University of Dundee

University of Edinburgh

Edinburgh Napier University

University of Exeter

Huddersfield University

University of Leicester

University of Nottingham

Nottingham Trent University

Sheffield Hallam University

University of Ulster

All the case studies were produced in 2009

ITIL

ITIL
Introduction
Acknowledgements
Overview
Case Studies
Service Strategy
Service Design
Service Transition
Service Operation
Continual Service Improvement


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