Programme
20 July 2010 - 22 July 2010 |
Day 1 - Tues 20 July | ||
|---|---|---|
| 1100 | Registration | |
| Pre-event business sessions | ||
| 1100 | Can you afford to ignore Shared Services? |
|
| 1130 | ||
| 1200 | ||
| 1230 | Lunch | |
| Session's theme: Doing what we do with less Session chair: Dilys Young, Northumbria University | ||
| 1330 | Welcome Stuart Lee, University of Oxford |
|
| 1345 | Getting more bang for your bucks: improving user support in lean times  Ajay Burlingham-Böhr, Anglia Ruskin University |
|
| 1430 | What should we stop doing and how do we know? Don Page, Marval software |
|
| 1515 | Refreshments | |
| 1545 | Student perspective on technology in HE − perceptions, demand and training needs John Peart, NUS |
|
| 1630-1730 | Parallel sessions 1 |
|
| 1900 | Dinner and then pub quiz at St Anne's College, Oxford | |
Day 2 - Weds 21 July | ||
| Day's theme: Doing what we do differently Session chair: Tim Hunnybun, University of Leeds | ||
| 0930 | Information Services and Financial Consolidation David Sweeney, HEFCE |
|
| 1015 | Parallel sessions 2 | |
| 1115 | Refreshments | |
| 1145 | Delivering online learning at scale – the Open University model David Wilson, Open University |
|
| 1230 | Lunch | |
| Session chair: Tony Brett, University of Oxford | ||
| 1330 | Web 2.0 and mobile applications − their role in supporting users Christine Sexton, University of Sheffield |
|
| 1415 | Parallel sessions 3 | |
| 1515 | Refreshments | |
| 1545-1630 | Debate: Lets retain the quantity of our services and just do them less well Chair: Christine Sexton, University of Sheffield |
|
| 1900 | Drinks reception and conference dinner at Oriel College, Oxford | |
Day 3 - Thurs 22 July | ||
| Session's theme: Doing more with less Session Chair: Steve Gough, University of Reading | ||
| 0930 | Great expectations |
|
| 1015 | Parallel sessions 4 | |
| 1115 | Refreshments | |
| 1145 | Rising to the challenge: transforming training in tough times Donald H Taylor, Institute of IT Training |
|
| 1230 | Question & answer panel session Stuart Lee, University of Oxford Don Taylor, Institute of IT Training Ajay Burlingham-Böhr, Anglia Ruskin University |
|
| 1300 | Conference close |
|
| 1305 | Lunch | |
Event Information
| Event: | User Support Conference 2010 |
| Date: | 20 July 2010 - 22 July 2010 |
| Venue: | St Anne's College, Oxford |
| Book by: | 25 June 2010 |
| Status: | Open |
Introduction
Programme
Pre-event business sessions
Abstracts and speaker profiles
Parallel sessions
Venue
Pricing
Booking
Oxford HE/FE staff only
Delegate Contact Details
Group Information
| Group: | Support Services Group (SSG) |
Introduction
Committee members
Information and resources
Publications, case studies and conference presentations
SSG surveys
Committee papers
Events archive
News archive
