Health check your service desk 

20 April 2009
London School of Economics

This highly participative event, led by John Fahey of STI Ltd, will enable delegates to produce a Good Practice Guide for their own Service Desk. Based mainly around front line services the tool, once developed, can be used for induction, training, appraisal and marketing purposes, setting out a range of working practices and policies that are designed to ensure your Service Desk delivers consistently good customer service. Delegates will work in syndicates and as a whole group to identify the contents for the Guide so that when they return to their workplace they will have identified the key components of their own service and understand how they might produce their own guide.

The booking deadline is Friday 3 April.