Customer liaison - a framework for HE? 

22 April 2009
London School of Economics

This event is now fully booked, thanks for your interest.

Developing and maintaining relationships between central IS departments and academics, senior management and other user groups is a vital, but often neglected, function. Many institutions have made considerable progress towards creating and developing such relationships, however this is rarely informed by recognised frameworks or standards for relationship management.

This workshop will look both at how some institutions are already approaching liaison and relationship management, and also at some existing frameworks for relationship management (not developed specifically for HE) such as the PAS 11000 methodology.

The workshop will include a discussion session focussed on the benefits to HE of such frameworks, or whether a sector-specific framework might be most effective. The case studies will add to the portfolio of those already presented at previous UCISA events, details of which can be found at http://ucisa-tlig-communications.wetpaint.com/ (see the Events section)

The workshop will be particularly relevant to members of any institution that already has a liaison/relationship management strategy or are considering whether they need to establish such a strategy.

Please contact admin@ucisa.ac.uk with any questions.

Pricing

• UCISA Members - £105
• Non-Members - £165