Residential sessions

Two residentials sessions are scheduled to build networks, share good practice, work on core topic areas and develop team and personal management skills.

Residential One (22-23 April, Aston Business School)

• PDPs – top skills topics and common issues for sharing
• Business Planning (Fundamentals; financial plans; staffing etc)
• Project Management (Process and practicalities; planning your projects)
• Task & Finish Groups (Exercise exploring delegates expertise)
• Action Learning
• The Programme Network

Residential Two (26-27 May, Aston Business School)

• Customer focus (essentials of customer service; communication issues)
• Technical service delivery (Service levels; ITIL and Quality issues)
• Technical management (specialist management skills; roles and HEATED etc)
• Project presentations
• Programme Review

Exercises undertaken for online discussion and review

• Strategies and policies (What’s important to you; relationship to service planning and delivery)
• Information sources (Government Policy; Funding bodies; HEIs; technical developments; people management etc)