Online topics

Topics covered in the online resources:

Business (planning and resourcing)

• Business planning
• Business proposals
• Strategies and policies
• Report/proposal writing
• Budgets/finance
• Context of business skills

People and communication

• Defining the Technical Manager
• Customer focus - focus on essentials
• Customer focus - focus on communications
• Presentation skills
• Technical leadership
• Meeting management
• Coaching/mentoring

Implementation

• Technical service delivery
• Project management
• Self management
• Team management
• Problem solving
• Structured Development and Qualifications for the Technical Specialist

Links to professional resources

• JISC Infokits
• UCISA Toolkits