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Programme

Preparatory Work

Participants will be asked by email to produce a brief summary of the work they do and to identify one of the key challenges facing them and the service they work for. This feedback will be collated and circulated before the course begins along with the first instructions for the ongoing project work.

Programme

Arrival from 1600 Tues 16 September

1700 Welcome and icebreaker
  Followed by dinner


Day 1 - Weds 17 September

0900 Introduction
0945 The purpose of advisory
1030 Coffee
1100 The purpose of advisory (cont)
1230 Lunch
1330 Customer care and quality
1500 Tea
1530 Service definitions
1700 Free time
1900 Dinner


Day 2 - Thurs 18 September

0900 Communication skills
1030 Coffee
1100 Problem determination
1230 Lunch
1330 Problem solving
1500 Tea
1530 Conflict resolution
1700 Free time
1900 Dinner


Day 3 - Fri 19 September

0900 Team work
1030 Coffee
1100 Stress and motivation
1230 Planning for the future
1300 Lunch

 

Post-Course

Project reports will be collected, collated and disseminated by email.

 
Event Information
Event: Professional Skills for Advisory Staff (now fully booked)
Date: 16 September 2008   -   19 September 2008
Venue: University of East Anglia
Book by:  29 August 2008
Status: Fully booked

Introduction
Programme
Venue
Booking
 
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