Managing 24/7 support 

13 December 2006
Radisson Edwardian Marlborough Hotel, London

There is an increasing demand on ICT departments to provide support for their services for longer and longer hours. In general, support departments have been able to rely on the goodwill of their members of staff to resolve problems, upgrade systems and to assist users outside normal office hours. However, with the move towards 24/7 availability makes reliance on staff goodwill untenable.

This Forum will look at how some institutions have managed the move to 24/7 operation and the staffing issues involved.