Tag Archives: technology

Learning how to future proof integrations at Integrate

Bryony Lloyd
Information Services Developer
University of Lincoln

Integrate 2018, London, 4th– 6th June

In June 2018, I was lucky enough to be able to attend the Integrate 2018 conference, run by Biztalk360, thanks to the UCISA bursary. This consisted of three days of talks from Biztalk experts and also industry leaders who are utilising this technology. Being able to listen to these industry experts about how they utilise the technology in their environment, as well as the draw backs and the advantages, has enabled me to adapt the developments in order to make the most out of the Biztalk environment.
Other benefits of the conference included learning about the direction Biztalk is going in from their developers. Bringing this back to the team has ensured we can plan for how we future proof our integrations. Personally, being able to hear about the direction and new features being introduced has been far more effective than just reading about it on the internet. This has enabled me to widen my knowledge of their plan which again has allowed us to start discussions within the team on how to future proof our integrations. Although nothing immediate has happened since, the knowledge gained from the conference has enabled me to participate in discussions within the department and with Microsoft about the best way forward for our setup.
After coming back from the conference, I spoke to the team about the options we have. We have also started looking into other options presented at the conference such as Logic Apps on Microsoft Azure. At the conference, the interface and the basics of how the interface works were demonstrated with hints and tips on how to use certain features and how to get the most out of it. This has put me in a better position to share my knowledge and experience with the team.
In the next six months to a year, we will be looking at how the Biztalk environment is set up and how we are going to ensure we are getting the most out of it. This might be changing to or incorporating other technologies such as Logic Apps and Microsoft Azure in order to achieve this.
Interested in finding out more about a UCISA bursary, then visit UCISA Bursary Scheme.

Learning from US institutions at Educause

Richard Goodman
Learning Technology Team Manager
Loughborough University

Educause 2018 – Day One

If you haven’t been following my series of posts, then I’ll just mention that I was one of the very lucky recipients of the UCISA bursary scheme, which has allowed me to be in Denver for the 2018 Educause conference.
Wednesday, Day One, is the big day, when Educause 2018 opens to everyone. My day started at 7:30am with the first in a series of “braindates”. This is a new concept for the conference this year, very simple but very effective (in my opinion). The idea behind a brain date is two-fold. Firstly, you can search through the “market” of existing brain dates, where conference attendees post topics that they are knowledgeable about, or topics that they want to find out more about. Secondly, you can add your own topics, and offer yourself up for brain dates. This was my approach, and I had offered myself up to talk about lecture capture and Moodle use.
So this morning, at a rather unfamiliar hour (I’ve usually just got out of the shower at 7:30am), I found myself in a little corrugated cardboard booth with someone from Arkansas State University, talking about lecture capture, and my experiences of our summer 2017 project to migrate to a new lecture capture system, roll it out across all pool teaching rooms on campus, and then introduce a new “opt out” lecture capture policy. All in three months. If you can avoid doing all of those things at once, you’ll probably have less grey hair than I do.
We had a really good chat, and it was interesting to learn about the receptiveness of the staff from Arkansas State University, and their willingness to try this campus technology for themselves. Our half an hour was over in a flash, and it was off to the main “Bellco Theatre” for the opening keynote.
As you might be able to tell from the photo, this is no ordinary “large lecture theatre” that you might normally go to for an opening keynote at a UK based conference. You don’t normally have a venue with a capacity of 5,000 that has seen Bruce Springsteen, Diana Ross, Elton John, Neil Young and Tori Amos taking to the very same stage.
(click on image to enlarge)
Michele Norris was today’s opening speaker, talking about the Race Card project, and how six word snapshots can paint a vivid picture of American attitudes to, and experiences of, race at this fascinating moment in American history. A lot to think about!
After a first brief visit to the Exhibition Hall (we’re talking Birmingham NEC size as opposed to a few tables around the side of a dining room), it was time to get immersed into the full conference programme. Just 27 parallel sessions to choose from for the first part of the day. I went to a session on learning analytics dashboards, a hot topic here in the USA, to hear about the approaches from three US institutions, and how they are using analytics to help with student retention.
After another session, it was soon time for lunch. At 11:30am. It runs for 2 hours, but that’s far too early a start for me, even if I’ve already been awake for 5 1/2 hours. There’s plenty of time to meet and talk to new people and share stories, as well as exploring the vast exhibition hall. It will take several visits to get around every stand in a logical and methodical manner.
One other quick observation about lunch. Despite there being thousands and thousands of people here, the queue moved with alarming speed. They really know how to cope with mass catering and keep things organised and moving along.
After lunch it was time for more sessions, this time on student data and then accessibility. There’s definitely an emerging theme around retention coming through, and there’s lots of work being done around spotting students who might be at risk of dropping out of university or college here in the US.
The conference day finishes with a networking opportunity in the exhibition hall again, the chance to meet more exhibitors, and chat to those exhibiting posters in a dedicated area of the hall. Lots of interesting stories being shared in the poster session, from really technical stuff about SSL to innovating with an online information literacy course. Definitely something for everyone.
This first appeared on the East Midlands Learning Technologists’ Group blog.
Interested in finding out more about a UCISA bursary, then visit UCISA Bursary Scheme.

Identifying common points of failure in technology implementation

Mia Campbell
IT Support Services
Leeds Beckett University

The Service Desk and IT Support Show, June 2018

Attending SITS18 in June, courtesy of a UCISA bursary, has helped me learn about the most common points of failure in an implementation programme. These include:
  • Ineffective coaching program
  • Management not taking ownership
  • No workflow or content standard
  • Wrong metrics
  • Seeing it as just a project.
From one of the SITS sessions, I learnt that Eptica had compiled some interesting stats together this year from customers which are useful to be aware of:
91% of customers report that they become frustrated if they are not able to find answers they are looking for online quickly
75% of customers report incidents where agents haven’t had the right or sufficient information to be able to answer their question
70% say that they often experience inconsistent answers between channels
94% of customers say a high-quality response makes them loyal.
By looking at these statistics, it looks as if communication is the key factor which makes and breaks a successful service.

The role of AI

We must adapt to change and the change in how early/what technology people are introduced to. There were a number of different sessions which looked at AI over the course of the conference including: ‘The role of AI and the automation in the rebirth of IT’ and ‘What AI will mean for ITSM and you’. AI is now a key component in many households, which the newest generations are now experiencing at a very early stage. However, there is still an audience that has not had the same experience and may struggle to adjust. One of the speakers stated that in 2011 it had been predicted that by 2020 customers will manage 85% of its relationship with an enterprise without interacting with a human. It is quite noticeable today that it is in fact quite close to that already. So with AI, how can it be harnessed as a tool to make an efficient service for the customer?

The importance of individuals

This follows a point on performance of individuals. Although we are human and not robots we should have a uniform/quite identical approach and knowledge database when assisting a customer so that we can provide an effective and positive service. We can all be guilty of cherry picking who we want to deal with to get the satisfaction we need, but all involved should be able to provide that; behaviour and knowledge are very important factors in providing good customer experience. ‘Shift left’ is a great example of this as it reduces the time a customer has to spare to receive a resolution, but also helps the person/people providing the support to be more efficient and productive in their work. This may possibly save time from unnecessary escalation and provide more time on tasks that may require additional focus.
Other points noted regarding what makes a service/tool run well are as follows:
Consolidation, Compliance, Security, Adoption, Optimisation, Integration, Mobilisation, Collaboration, Collaboration, Efficiency, Productivity.
To elaborate on a couple, Adoption is a key element on both user and support side. The service/tool needs to be adopted as smoothly as possible to enable the service overall to be at its constant prime, so that it can resume or start as expected to complete its duties. Mobilisation is also another factor which relates to availability. In order to achieve the optimal service for a customer, such as online remote support, mobility plays an important part providing support no matter where the customer is.

I met with Sally Bogg for a short while on the first day who is the head of our end services at Leeds Beckett and was also talking at SITS on career development for women in IT.  We attended a keynote session on Women in Technology lead by Dr Sue Black OBE. It was quite inspiring and Dr Black had some amazing stories which she kindly shared with us all.

Conclusion

Although my role is not a managerial one and I cannot make decisions regarding the take-up of tools, it was a pleasure to learn about them. It has been a great experience to take this information back for research purposes and also to document in these blogs how we can improve our attitude and processes. I also spoke to the vendors about how colleagues and I have utilised these tools. The vendors were glad to receive feedback at the event which they could take back to improve their provision to us all.
I spoke to many individuals at this event and it has not only been beneficial for my role but also for my own confidence. Thank you very much to UCISA for the opportunity to attend this event – it is one that I’ll keep with me.
Interested in applying for a UCISA bursary? Then visit UCISA Bursary Scheme.

UCISA bursary – one of the most rewarding experiences of my career

Ben Sleeman
Service Development Assistant
University of Greenwich

AETM Conference 2017 and university visits, Melbourne, Australia

Attending the Audiovisual and Education Technology Management Conference (AETM) in Australia, made possible by a bursary from UCISA, was one of the most rewarding experiences of my career to date.

Learning from peers

USICSA’s bursary scheme has supported the development of my career by giving me exposure to a conference where the other delegates have management responsibilities for audio visual technologies and the development of AV in teaching and learning spaces. This was a great opportunity to meet and network with AV teams from across Australia and with AETM members attending the conference from New Zealand.
The support from UCISA also gave me the opportunity to see how AV and IT technology is being converged to make effective and efficient use of technology in education outside of the UK.
During the trip and since my return I have shared my university visits and AETM conference experience via social media (Facebook and Twitter), the UCISA blog , via photos, 360º VR photos and interviews with members of the AV teams at each of the universities I visited. This information has been shared with others within higher and further education, including the UCISA community – for example, I am in touch with another bursary winner interested in AV developments, Ed Stout – as well as members of AETM in Australia. My UCISA blog posts have been shared via internal communications at the University of Greenwich. I have also shared the information about the social media pages I have been blogging to with my team and the first and second line teams at the university.

Insight into implementation of AV

The first week’s visits to five universities gave me an insight into how AV is implemented in Australia. The universities I visited were: Deakin University, Monash University, RMIT, Swinburne University and the University of Melbourne.
The differences in AV implementation ranged from which manufacturers had been used (some of which was due to geographical location and distribution), through to the remote equipment monitoring systems and the development of AV systems (in some cases, using universities’ own IT/AV teams and converging their skill sets). It was also interesting to see the mix of support models in use, with AV supported by internal teams in some institutions and by external companies in others.

AV projects

The AETM conference gave me yet more exposure to AV projects that have been undertaken and how they are managed in universities across Australia and New Zealand, as well as presentations from AV manufacturers. The conference also included presentations and tours around the teaching and learning spaces of the host university, the University of the Sunshine Coast, to show case their AV installations. This included a tour of the CAVE2TM, which provides a near-seamless 320-degree, immersive and panoramic 3D virtual environment, USC Nursing, Paramedic, House Simulation clinics and Law Moot court.

IP solutions

Of particular interest from a personal development point of view was that IP (internet protocol) based solutions are either being trialled or have been established at all the universities that I visited: IP solutions for wireless BYOD, audio over IP via AES67 for lecture capture, AV over IP to replace tradition HDBaseT and assistive hearing technologies over Wi-Fi. They seemed to be ahead of UK institutes, however I have seen this to be more and more the case in the UK from visits to other institutes and round table events, where AV over IP has been discussed as well as the development of AV IP technologies showcased at Integrated Systems Europe show (ISE).

Next steps

With this in mind, I am hoping to improve my knowledge of network infrastructures to help think about AV projects from both an AV and IT/IP point of view. The bursary has given me the opportunity to see how the AV world is moving further into the IT world and has influenced my decision to investigate the possibility of applying for a place on a Master’s Degree course in Computer Systems and Network Engineering.
Interested in applying for a UCISA bursary? Then visit UCISA Bursary Scheme.

Social engineering and hacking humans

Sebastian Barnes
IT Support Specialist
Leeds Beckett University

Sebastian Barnes was funded to attend this event as a 2017 UCISA bursary winner

SCHOMS Day 3 – IT Security Challenges

The end of SCHOMS 2017 conference was a half day, containing presentations and speeches as well as my favourite presentation of the week from psychologist, Jenny Radcliffe; what a speaker! Jenny delivered a presentation on Social Engineering, telling us about her life experiences in her field of work. It was amazing to listen to and very engaging, which resulted in me making very few notes.

Jenny explained how technology can have amazing security which makes it impossible to hack, however, why hack the technology when you can hack the human? If you know the password, you can bypass! Jenny explained scenarios she has been in where she has had to read body language and pretend to be someone she wasn’t to get the information she wanted. From what I remember, she was able to gain access to an account by just using Facebook; security questions are personal and unique to the person, but most of the time they are listed on Facebook! Mother’s maiden name? Within seconds she able to find this out using the family feature within Facebook. With this information she was able to reset the password and enter the account.

After watching this presentation, I was seriously considering entering this field of work. That’s how good it was!

Interested in finding out more about a UCISA bursary, then visit UCISA Bursary Scheme.

Time for IT at the top table

The exponential rise of technology-driven change means digital strategies are no longer merely support acts to primary university and college strategic plans. Here, UCISA Chair David Telford argues that, with digital transformation key to the future student experience and learning journey, it’s time for CIOs and Vice Chancellors to push digital strategies into pole position in business planning:

 

Here’s a bold statement. Digital strategy is not just about the numbers or how much it costs to run your IT. Unless and until your university fully gets to grips with technology’s contribution to the student experience and the learner journey, both will be severely impaired.
IT is now fundamental to the student experience and learning. Technology use is about far more than IT-driven processes and an aid to organisational efficiency and effectiveness. It’s integral to the whole student lifecycle.
Today, the knowledge of how best to leverage technologies to enhance teaching and the academic and research agendas is not coming from the academics, it’s coming from the IT department. In integrating our academic agenda at my own institution, we’re spending more and more time in the classroom and supporting students, even early in their studies and as postgrads, in leveraging technology to access information and research materials.
The digital literacy and digital skills gap in universities that’s growing year-on-year is well documented – but this is not knocking the lecturers. Things are moving so quickly that the skills of academics are just not keeping pace. Like many other sectors, we are in transition. Digitisation is growing and technology brings change. It is disruptive to past ways of working. Taking best advantage requires not only skills but a cultural shift to a change-ready and agile mindset.
So what’s the future of your university? How can a digital strategy ensure that value is best provided to students, lecturers and researchers?
There are a few lessons from the wider world. In less than a decade, Netflix has transformed from a DVD sales and rental business, to media streaming and latterly film and television production and online distribution. They have successfully leveraged advances in technology and been shrewd in understanding changing customer expectations and unmet needs.
How does this link to our university communities and their expectations? Well it’s clear that they live in a connected Netflix world. Our smartphone students inhabit multiple online communities and communicate via Snapchat, WhatsApp, Instagram, Twitter and Facebook. They collaborate and share instantly and naturally. Established systems like email and intranets are clunky in comparison. Our business systems often lack the immediacy of app-based solutions and the ability to collaborate on joint decision making or visualising the data.
And what about staff? A recent Facebook-sponsored Deloitte survey of business managers showed only 14 per cent of those responding were fully satisfied with their organisation’s ability to connect, communicate and collaborate with 65 per cent citing digital technologies as the way forward. Would the statistics for higher education alone really be that much different? Certainly, both TEF and the NSS highlight the need for IT to be actively involved in the staff and student experience at all levels.
Working in a multi-campus university, one of the issues I’ve faced is that we’ve yet to get our communities fully joined up. We don’t have a fully-fledged research community and we also don’t have a strong sense of community around the subject areas we are known for. Going forward, it is technology that is going to make the difference in these areas. But even in this, we have to collaborate. This is not a nut IT can crack alone.
Trying to predict the future is a fool’s errand – but we can prepare for it and an effective digital strategy that looks beyond the three or five-year horizon of a typical university business strategy is crucial. While it’s important to bring on the skills of individual academics, we also need to promote recognition of the fact that IT is now very much a part of learning delivery systems. Pedagogy is no longer the sole domain of the lecturer.
The future is very much about collaborative delivery alongside other institutional agencies. Depending how you are structured, that can be as much with library colleagues and learning technologists as with academics and students. For all of us, it’s about thinking across multiple disciplines and multiple service boundaries. It’s about getting out of our comfort zones and addressing questions of collaboration and service delivery that engenders skills development and makes a tangible contribution to the digital learner journey.
The role and dimension for IT in student success is huge and this is a theme that I know some fellow UCISA members have already included in TEF submissions using evidence of digital literacy and engagement with IT systems to show how they have contributed to improved learning outcomes. This is digital strategy linked to powerful strategic programmes with real teeth.
My digital strategy for my own university runs to 2025, five years beyond the university’s current strategy, because the question I asked myself was not only how we could support what’s happening now but how can we inform the next planning cycle and be prepared to meet the challenge of change – both in the sector and the marketplace. It’s about raising the flag now and saying IT will have to be a key strategic theme in all future university strategies.
It’s a new role – and one all of us in IT leadership roles should take on with relish. It’s never been more important for universities to support their IT people, recognise their strategic importance and focus on the contribution of IT to the learner journey.
Taking best advantage of disruptive technology is an issue that goes beyond UCISA’s membership and is on the table for many people. But we’re here to play our part. UCISA’s own Strategic Plan provides for much greater engagement with IT staff at all levels in future. Student success is a business we are all in now and whether you work in IT or not, we’re here to signpost you not only to resources and best practice but a network of contacts that have been there, done that.

Key take-outs for CIOs:

• When crafting your institution’s digital strategy, consider the impact of digital in the broadest sense. An effective IT strategy should fully embrace its effective contribution to student success and student outcome

• Think beyond the current university business plan horizon. What trends and scenarios can new and emerging use of technology capitalise on in support of the student lifecycle

• Integrate the digital strategy with the institutional strategy – not least in the value added to the student journey and later student entry and contribution to the workplace

 

 

 

 

 

 

 

 

 

David Telford
UCISA Executive Chair and Director of Information Services 
Edinburgh Napier University

UCISA welcomes blog contributions from members. If you would like to contribute a new perspective on a current topic of interest, please contact the website team via manjit.ghattaura@it.ox.ac.uk

 

The views expressed on UCISA blogs are the authors’ and do not necessarily reflect those of UCISA.

Setting the scene for reflections on DigPedLab Vancouver 2017

Beccy Dresden
Senior TEL Designer
The Open University

DigPedLab Vancouver 2017 – Background

Beccy Dresden was funded to attend this event as a 2017 UCISA bursary winner

A bit about me….

I’m Beccy Dresden, a Senior TEL Designer (TEL = technology enhanced learning) at The Open University, where I’ve worked for nearly 18 years. I joined the OU from a professional publishing background, and have supported the development of modules on subjects as diverse as law, languages, social work, and English grammar.

My department – the TEL Design team – works in partnership with academic experts, Learning and Teaching Innovation portfolio colleagues, and students and tutors, to design, produce, support and evaluate OU modules. The team’s work draws on and contributes to the learning, teaching and innovation evidence base of the University, and embodies emerging technologies and research to reinforce the OU’s position as the UK leader in supported online and distance learning. The modules we produce are now digital by default, but we are keen to ensure that the online experience we offer our students is driven by pedagogy, not technology. Within the TEL Design team, my particular areas of interest and scholarship are:

  • the use of social media in HE (both in terms of student-facing content, and as a tool/platform in the continuing professional development (CPD) of academic and professional support staff), and
  • developing digital capabilities (again, in terms of both students and staff at the OU).

Those areas of interest are what led me – via Twitter, Martin Weller, and Lawrie Phipps, among others – to discover Hybrid Pedagogy and their Digital Pedagogy Lab Institutes, or DigPedLab for short.

About DigPedLab Institutes

Ever since I applied for the UCISA bursary back in April, I’ve struggled to explain clearly and concisely to people quite what a DigPedLab Institute is – even those working in the ed tech sector have given me slightly puzzled looks – and each institute is slightly different, so it’s not even a single thing. To focus on the one I attended, in the organisers’ words:

DPL Vancouver is a three-day institute that explores the role and application of digital technology in teaching. Three tracks offer intensive peer-driven learning with and discussion of open education, new media, and critical digital pedagogy.

Participants choose between one of three tracks and work collaboratively in small workshop-style classes. Each track is open to all backgrounds and skill levels. Each day of the institute begins with discussion that will play into the day’s work. A continental breakfast will be provided before sessions begin mid-morning, followed by lunch. Afternoons will be split into multiple sessions and will include keynote presentations, workshops, and other activities. Each day will end before dinner. The learning community we create together will be welcoming to a wide range of skill levels and interests.”

The tracks on offer in Vancouver were:

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

I chose Digital Literacies led by Bonnie Stewart.  This track was described as:

“focused on the development of participatory, networked literacies that enable collaboration, contribution, and critical sense-making within information abundance. It fosters a critical orientation toward tools, portfolios, and digital presence within networks. Participants will discuss and experiment with various technological tools from the chalkboard to moveable chairs, computers, mobile devices, social media platforms, and learning management systems. Individual sessions and workshops will focus on teaching philosophies, discernment practices for using digital tools in courses, emergent learning, digital composition, and discussions of the impact of the digital on traditional and critical pedagogies.”

Apart from wanting to be taught by Bonnie, whom I have long admired for her clear-sighted and thoughtful-yet-practical approach to complex digital pedagogy issues, I thought that learning about new critical perspectives for evaluating digital tools and approaches would be invaluable for me and my department.

My further blogs are really just an overview of an intense, inspiring, and challenging weekend that – nearly five months later – is still affecting how I approach my work and my social (media) interactions every day.

Interested in finding out more about a UCISA bursary, then visit UCISA Bursary Scheme.

Technology Enhanced Active Learning and Active Learning Spaces

Emma Fletcher
Technology Enhanced Learning Advisor
York St John University

EDUCAUSE 2017

Emma Fletcher was funded to attend this event as a 2017 UCISA bursary winner

At the recent EDUCASE 2017 conference, which I was able to join courtesy of a UCISA bursary, I was able to attend a session on Active Learning Classrooms (ALCs), named by EDUCAUSE as the top strategic technology of 2017 due to the popularity and innovation of ALCs. Active learning classrooms (ALCs) are designed to create affordances that support active learning pedagogies (which research has demonstrated are better when compared with more passive types of learning).

Presented by D. Christopher Brooks and Malcolm Brown (from EDUCAUSE), Melody Buckner  (University of Arizona), Adam Finkelstein (McGill University) and Sehoya Cotner (University of Minnesota), the session explored the research around ALCs as well as looking at the teaching practices that work best in them. There were examples from research, at the University of Minnesota, where the traditional teaching (large lectures) was compared with smaller ALC style teaching. This showed that students in traditional classrooms achieved as expected, however ALC students outperformed against their expected grades. One message that came out of the session was that potential of ALCs can only be realised if you have good teaching. Changing the space may mean that the instructor doesn’t know how to teach in the new space (teachers may try and use the traditional lecture style in the new spaces so, for example, students would have their back to lecturers) and active learning gains are achieved by academics teaching to fit the learning space.

Goals of the Active Learning Initiative

The third day of the EDUCAUSE conference, had a  further technology session presented by Virginia Lacefield, Enterprise Architect at University of Kentucky, looking at ‘Evaluating the Impact of Technology-Enhanced Active Learning Classrooms on Students and Instructors: Lessons from our First Full Year’.

Between 2014 and 2016, the University of Kentucky had opened 17 new Technology Enhanced Active Learning (TEAL) spaces at the university and carried out an evaluation of the impact of these on teaching, student learning outcomes and retention. The data collected consisted of surveys from both students and instructors as well as classroom observations and course grades. The classroom observations (adapted from the University of Minnesota developed instrument) were timed observations where every five minutes they marked down what the students and instructor were doing.

The observations showed a great deal of variation between classes. The findings of the staff survey showed that 18% of staff did not plan to use active learning strategies and 29% of staff planned not to use the TEAL equipment. 126 of the courses taught in TEAL had enough data points for comparison, 35 of these courses had significant grade differences for all students (29 had a positive difference favouring the TEAL sections, six had a positive difference favouring the non-TEAL sections). When they looked at retention, they found that there was significant correlation between number of TEAL courses taken and second year retention. As a result they are increasing the support for staff to help support the use of TEAL, such as technology/pedagogy open houses, scheduled one-on-one support appointments, giving advance notice of classroom assignment and communicating about available support resources.

 

 

 

 

 

 

Other highlights of the EDUCAUSE conference included:

 

 

 

 

 

Interested in finding out more about a UCISA bursary, then visit UCISA Bursary Scheme.

Learning, networking and discussing

 

 

 

 

 

Ed Stout
Support Services Manager
Leeds Beckett University 

EUNIS 2017 overall reflections

Ed Stout was funded to attend this event as a 2017 UCISA bursary winner

I feel highly fortunate to have been given the opportunity to attend EUNIS17 through the success of my bursary application to UCISA and will be forever grateful for this opportunity. The conference has been a great place to not only learn new technologies and techniques that can be implemented to benefit our home institutions, but also a fantastic opportunity to network with a broad range of IT professionals working in higher education throughout Europe. I have personally found it very interesting to share stories of our own successes and challenges which encourage further discussion amongst peers from their own perspective. It has been comforting to see that a range of challenges are shared by many of us and also to see where we at Leeds Beckett University are working at the forefront in HE. Everyone that I met through attendance at the keynotes and parallel sessions as well as the social opportunities, were fantastically welcoming and open to honest discussion around their own institution’s IT implementations. It has proven to be eye opening and given me plenty of food for thought to bring back and discuss further within my own institution.

It was my first time visiting Münster and my experience in Germany has been entirely positive. Munster is a very beautiful city with plenty of interesting historical architecture. However, my first impression which struck me on my first night of arrival was that is seem to be a bit of a ghost town. Having arrived after 10 pm and walked from the train station to my hotel there was next to nobody around, which is very different in my experiences elsewhere. Thankfully the next morning demonstrated the natural hustle and bustle of busy city life. The main difference I witnessed immediately from my experiences back home was simply the thousands of cyclists buzzing around the streets at some speed, it felt like being in Amsterdam or Copenhagen.

The conference felt well organised and the flow from session to session worked very well. It was clear that plenty of planning had been conducted to ensure that we delegates got the best experience from the three days (four for some who attended the pre-conference sessions). Reviewing it from my professional perspective, there were no obvious technical issues experienced throughout the sessions I attended and any minor glitches were proactively picked up by the local support team, which I thought was impressive. Overall, it has been a very enjoyable conference experience and one that I would highly recommend to others in the future. Given that next year’s conference is due to take place in Paris, I would imagine that there may be more UK representation in the delegation as I was the only one (at least that I encountered) representing a UK university. This primarily had a number of benefits however, with a range of questions from European peer institutions directed towards me, and equally allowed me a cross-European perspective on topics of interest.

All relevant information relating to EUNIS 17 can be found on the official site here.

… and a book of all EUNIS 2017 proceedings including all papers can be found here.

This blog post first appeared on http://www.edstout.co.uk/blog/

Interested in finding out more about a UCISA bursary, then visit UCISA Bursary Scheme.