Tag Archives: SMAC stack

Information management

Sara Somerville

 

 

Sara Somerville
Information Solutions Manager
University of Glasgow

Notes from the AIIM conference

Information Management…The Technology Doesn’t Matter presentation by Russ Stalters

  • Limit your choices for document types and categories.
  • Policies (and best practices) should reinforce the information management practices and keep them short – one or two pages – and train people on the policy with annual refreshers.
  • Make sure each department helps to define their information management procedures; this helps with a sense of ownership.
  • Create an information governance council with members from senior management.
  • Business leaders need to own these decisions – have contacts in each business area who knows the data.
  • Establish quarterly business stakeholder briefings.
  • Use a consistent model for implementation in each area. Think about your lessons learned and refine as you go.
  • Highly recommend an information management operations team – create a team to manage the implementation – this could be a champions network who have been trained, and make sure they are recognised by their peers.
  • Make sure the data owners are assigned from the business.
  • Pay attention to the people side of change – use an established methodology e.g. ADKAR:

Awareness of the need for change

Desire to support the change

Knowledge of how to change

Ability to demonstrate new skills and behaviours

Re-enforcement to make the change stick

  • Try to make it fun and introduce games.
  • Use innovative communication tools e.g. information management coaster (they used a company called xplane – http://www.xplane.com/).

Key takeaway: It doesn’t matter which technology you pick – focus on the other elements that can guarantee your success.

 

Information Management is Hard – Guess What? Your Customers Don’t Care presentation by Ed McQuiston of OnBase (Hyland)

The consumerisation of IT, the Nexus of Forces, the SMAC stack (Social, Mobile, Analytics and Cloud Services) – whatever you call it, the industry of information management is at a crossroads.

What are your expectations from your healthcare provider? Do you expect to fill in multiple paper forms asking for the same information? What is your expectation of the service you would get from your insurance company?

The information you need to do the job is the same as it was ten years ago, but the information needs to be digital and it needs to be accessible and useable. However, there has been an information explosion (we are trying to manage these volumes of data in real time) and the users have different expectations around how they can work with that information.

In 2007 when the iPhone was introduced it completely shifted our expectations around how and where we want to consume content. The expectation of the millennials is to be able to access both structured and unstructured data instantly.

What does this mean?

  • You need to be Agile to get your products to the market place quickly.
  • The problem is that you have a vast amount of silos and a mixture of custom code and third party apps.
  • You need to think about capturing all the different types of content in one repository and make that content available on-line, off-line and mobile, with external partners if required – the consumer of the information isn’t just internal any more. However, your users don’t want to have to log in to a different system every time, they want to live in their line of business system.
  • You need to be able to have real time data exchange across systems – if someone has put the data into a repository it needs to be immediately available in other systems.
  • You need to start thinking about your repository as the middleware – an integration hub or information management platform – a platform is more than a brand (should be designed in a very different way from a data warehouse).

 

 

 

 

Digital transformation in action

Sara Somerville

 

Sara Somerville
Information Solutions Manager
University of Glasgow

 

AIIMing to get the best out of an amazing opportunity

As an information professional working in an IT department and providing document management solutions and services across the university, I have always found AIIM (Association for Information and Image Management) the best professional fit for my mix of skills. The one-day AIIM UK roadshow) (held in London every year) always proves illuminating. It offers a great selection of practical case studies and keynotes, alongside an exhibition comprising a wide range of enterprise content and document management technology vendors. Finding out about UCISA’s bursary scheme last year opened up the amazing possibility of being funded to attend the much bigger AIIM International conference held over three days in the US.  I was absolutely delighted when I heard that my application was successful!

This year the AIIM conference is being held in New Orleans from 26-28 April, with the added bonus of being sandwiched in between the two weekends of the Jazz festival. The title of this year’s conference is ‘Digital Transformation in Action,’ and the themes centre around automating business processes, protecting and securing information with governance, and gaining insight to better engage customers and employees. As with the UK event, there is a good mix of keynotes, panel Q&As, round table discussions, and real-life case studies, alongside the exhibition by technology vendors.

Like many other institutions, my university is addressing issues around information governance and management at an enterprise level, including the retention and deletion of data across business systems. With the provision of a wide range of on- and off-site services, and the increase in the use of personal mobile devices, the current challenge for the university is ensuring its data is stored in the right way while remaining accessible over the longer term.  I’m hoping the conference will provide some new and interesting insights into tackling these issues, and give me additional skills and knowledge to enhance my current involvement in improvement projects regarding corporate business process.

In particular I’m looking forward to hearing the keynotes from Erik Qualman  (author of ‘What Happens in Vegas Stays on YouTube’) and the futurist Jacob Morgan (author of ‘The Future of Work’). Erik is a social media expert who believes that privacy is dead, and who provides new rules for building our digital reputations, while Jacob works with the world’s most forward-thinking companies to explore how the workplace is changing and how it might look in the future.

From the sessions, I’m hoping to get answers about the consumerization of IT from Goodbye Applets, Hello HTML5 Document Viewing and Information Management is Hard. Guess What? Your Customers Don’t Care.  And I hope to hear about agile approaches to keeping up with the fast pace of change in technology from How Do You Disrupt a Disrupter?

Even before leaving the UK I have already learned from the conference agenda what the ‘SMAC stack’ is (Social, Mobile, Analytics and Cloud Services), so I can’t wait to dive further in.

I will be tweeting from the conference (you can follow me @InfoSherlockUK for updates), and please do tweet me questions to ask on your behalf. I will also be posting on the UCISA blog.