Tag Archives: personal development

The importance of convergence

Rachel Drinkwater
Senior Business Analyst
University of Coventry

The Business Analysis Conference Europe 2018

Last month I had the opportunity to attend the much lauded Business Analysis Conference Europe in Westminster, London, courtesy of UCISA’s personal development bursary for those working in the education sector.
The 2018 event marked the conference’s tenth year and having been a business analyst for approaching fifteen years now, this conference has been on my radar for some time. Over the years I have watched longingly as more senior colleagues, freelance peers and even co-workers nominated for ‘Business Analyst of the Year’, have departed for London for three days of sharing ideas, networking and learning and returned positively sparking with inspiration. This year, my turn came and I spent much of the week before preparing and planning, determined to gain the most I possibly could from this experience.
I returned, somewhat exhausted, but brimming with ideas, inspiration and a newfound pride in my profession. As a blogger, I also have inspiration for articles and blogs to keep me and my readers happy until Christmas! Over the space of the three days, I attended fifteen talks and workshops and left each one more enlightened that when I walked in, from gaining a new nugget of information, a shift in my attitude and approach towards the BA profession, to learning an entirely new technique.
More detail will follow over the coming weeks, but in this article I discuss the first of a number of key themes that seemed to permeate the conference: convergence.

Convergence

Many years ago I completed a lengthy application process for an industrial placement with a global corporation and on my application form I ticked ‘marketing’ and ‘IT’ as my two business areas of interest. In the interview stage, I was quizzed for some time on what the recruiters perceived as a most unusual juxtaposition; how could a person wanting to work in the technical discipline of IT also harbour an interest in the creative field of marketing?
Marketing has been a career-long interest for me. I chose to pursue a career in IT, but have often tended towards marketing in my personal development, attending the occasional CIM training session, self-studying related online courses and eventually undertaking a Masters which comprised at least 50% marketing modules. But why, if I had chosen a career in IT? Well, firstly because I find marketing theory and customer behaviour fascinating and secondly, perhaps because I approached IT from the field of web design and running my own business in the early 00s, I’ve always mentally linked marketing with IT.
Unfortunately, my industrial placement hirer’s attitude was not in isolation. Throughout my career, many potential employers have been perplexed and in some cases even turned off by my multi-disciplinary set of interests. Given this, it was a great reassurance to find that a significant proportion of the discussion, theory and techniques at Business Analysis Europe had roots in or strong connections to marketing.
Technological innovations and developments have disrupted almost every industry. The pervasive use of digital devices and social platforms by the majority of the populace, certainly in the Western world, has led to digital becoming a primary channel for many companies to engage with their customer base; pushing communications to them, engaging them in two-way conversations, facilitating digital communities of like-minded customers and of course ecommerce.
These digital marketing systems and platforms require IT professionals, just as with any other system and as with any other project, business analysts need to understand marketing theory and strategy if they are to design, build and successfully implement systems to support organisations’ marketing strategy.

I draw on marketing as it is an area of personal interest and because it was indeed a key area of focus at the conference, but the same applies for all areas of business; sales, operations, asset management, HR and certainly customer service and PR, as previously explored in my earlier blog article ‘Blurred Lines’.  As Mark Smalley (@MarkSmalley) stated in his The Digital BA session: “In the digital enterprise, business and IT are converging and we <as Business Analysts> need to consider the consequences of this”.

Coming Soon…

In addition to convergence, the following concepts arose time and again at Business Analysis Europe 2018, being discussed and explored in the majority of the sessions I attended:
  • Creativity
  • Customer focus
  • Empathy
  • Continuous Learning
  • Catastrophizing.
I will be posting about each one of these at a high level, then looking to explore some of these areas in more detail in future articles.
This blog originally appeared at: https://www.linkedin.com/pulse/business-analysis-conference-europe-2018-rachel-drinkwater/.

Interested in finding out more about a UCISA bursary, then visit UCISA Bursary Scheme.

Making the most of a UCISA bursary award at ALT 2018

Marieke Guy
Learning Technologist
Royal Agricultural University

Planning for ALT 2018

It’s only 12 days and 17 hours till ALT 2018 – ALT’s 25th annual conference and the biggest meet up of Learning Technologists this side of the Atlantic (possibly?)
I have been lucky enough to be funded to attend by the UCISA bursary scheme and I intend to make good use of my subsidized ticket.
There is so much on it’s hard to know where to start but in traditional festival fashion I have a list of potential topics and sessions, though who knows what will happen when I actually get there!
Student engagement – At the Royal Agricultural University (RAU) we really want to get better at asking the students what they think. This year we ran the Jisc digital student experience and it was both enlightening and a little scary. I’d like to hear more about how other institutions have been using their data so will be attending Rating their digital experience – what do our students really, really want?.   I might follow this up with What organisational variables support a positive student digital experience? – which also looks at the broader tracker data. The session on Students as partners in technology initiatives: How does the technology aspect affect partnerships, and how can we make the most of this? also looks interesting.
Staff  digital skills – We also need to improve our staff digital literacy so the session on Witchcraft to Wonder – My journey empowering staff with technology sounds like a definite.
Data – I’m a big data fan and it is an area we’d like to explore at RAU. The session on Getting to grips with Learner Dashboards: a research informed critical approach to understanding their potential will be useful as does the well-named session Honey I shrunk the data: small design steps towards a data-informed blended learning approach .  I might also attend the workshop session on Using learning analytics to inform evidence-based interventions on live courses. Hopefully we can get some dashboards up and running in the next year.
VR – Virtual Reality offers so much potential. I’m hoping the Creating VR: what we learned along the way session will give some good pointers on how to get started. There is also Virtual Learning Environments: Walking in the Park or Wandering in the Jungle?. Sounds appropriate for an agricultural university!
Multimedia – Video is where it’s at. If I get time I will take a look at OSCEs at the Oscars: how video assessment has stolen the show and I like the look of the workshop Capturing Imaginations: Why it’s important to consider alternative uses of (lecture) capture technologies .
Distance learning and course design – For the Catalyst project, we need to design four blended learning programmes from scratch so any ideas are useful. I might try OSCAR: A Structured Approach to Course Design. We also know that we will be using ePortfolios for a considerable chunk of the assessments and the talk on Eportfolios in placements: unlocking the potential through collaboration could prove useful.
I’ll also be catching the keynotes from the fantastic all-female line up: Dr Tressie McMillan Cottom, Dr Maren Deepwell and Amber Thomas.

I will be presenting a poster during the poster and talk session entitled From little acorns…growing a learning technology culture.  If you’d like to discuss what it’s like being part of a one-person team then please find me. As I explain in the brief the poster is “of interest to anyone who wants to hear about how ‘more with less’ is possible if you make the most of collaborations and outside help. There will be lots of useful tips and far too many agriculture analogies!” I’ll post up my poster as soon as it’s finished.
Of course, as we all know the networking opportunities are what really make a conference. The Awards Evening and Dinner at the Midland Hotel will be great and I’m looking forward to hearing who has been voted ALT Learning Technologist of the Year.
I’ll also be catching up with my fellow UCISA bursary winner Karl Luke (Business Change Officer from Cardiff University). Karl and I bumped into each other at the recent Panopto user group meet up in Birmingham. We’ll clink glasses on behalf of UCISA!
Interested in applying for a UCISA bursary? Then visit UCISA Bursary Scheme.

The professional advantages of a UCISA bursary

Mia Campbell
IT Support Services
Leeds Beckett University

SITS, June 2018

The bursary I received from UCISA to attend the Service Desk and IT Support show (SITS18) has been a brilliant experience! Providing me with great insight into other IT support services colleagues outside of my own institution from both the UK and worldwide. In addition, it has shown me what changes and improvements companies can provide through their services to our sector.

New developments

We have in fact recently taken on board one of the services that was at SITS18 as we have been going through a new tool transition from LANDesk to Ivanti. For my own personal adjustment to the change, and that of my colleagues, a lot has been learned from feedback from SITS and from analysing what was presented at this event. Insights into how other institutes have customised their tool/workspace, which I learnt about at SITS, have been useful to know about. This information can help shape our new tool, which is being customised to our needs.

Sharing with colleagues

As soon as I returned to the office, I discussed many elements of my findings with colleagues, which was great and I believe insightful to them. As well as talking about lectures and people that I came across during the event, I also talked about the companies I saw too, and the research I carried out at SITS, and the information that they had provided me with. In addition to this, we are actually putting a couple of these systems in place which we are testing to see if they are suitable for our institute. From the knowledge I provided to colleagues, it has given a great insight to those who may be using the systems in the future.
Due to this bursary having an application process from individuals in institutes across the country and the announcement being made on the UCISA website, many people were aware of the scheme and that I had successfully been awarded a bursary. People such as my colleagues would ask me about it and the event, which was an interesting way to stimulate new conversions with others.

Organisational benefits

I had a few interactions with companies that have got in touch with our institute before and had some nice discussions about practices. I took note of what they were also saying about comparing benefits to the methods mentioned. This was great! From one another we both received updates and further awareness of each other, which may aid us both in the future. It was a good way to make the companies who provide assistance and solutions, aware of needs and ideas that they could implement in their company/products.

Blogging with confidence

The blogs I wrote have been a great way to share my findings with anyone who wishes to seek insight into this event. The event provides great knowledge from providers, lectures giving assistance with institutional development, which I discussed in my blogs, and of course, I also mention information on visiting a conference/event from the perspective of an employee in the IT sector and how to make the most of it. In my case, I also gained more additional content by attending the InfoSec event, next door to SITS. The blog is great form of communication – basically an article that those who do not know me personally can still gain from by reading my findings at their convenience.

Early career benefits

Overall, I am very thankful that my bursary application was accepted giving me a chance to attend this conference as it has not only provided some great insight for others in this sector and my colleagues, but it has also greatly benefited me personally and my early career start in IT. Hopefully, this has opened more doors for my future as the insight provided by the event has also given me more knowledge for my role and enhanced my understanding of the sector from both sides; front facing and behind the scenes.
Interested in applying for a UCISA bursary? Then visit UCISA Bursary Scheme. 

Meet the professional

Rhiannon Gillespie
Service Desk Advisor
Cardiff University 

Interview with a 2018 Bursary Winner

Job title: Senior Technician – Networks
Department: University IT
How long have you been in your current role?
3 weeks!
What does your role involve?
Maintaining and supporting the University’s network infrastructure. This includes the wired network, wireless network and telephony systems.
As part of the role I deploy new network outlets, wireless access points and telephones, as well as supporting existing infrastructure and fixing it when it breaks!
To help build my skills, I successfully applied for a bursary from UCISA, which enabled me to attend the CISCO Live IT networking conference in Orlando, Florida in June. This was an amazing opportunity and has really helped my confidence and skills. I was able to attend sessions and talks during the event, including a four-hour session called CISCO Empowered Women’s Network on the Sunday before the main conference.
As a newbie to the world of networks and being the only woman in our team, this session really helped to boost my confidence and expertise. My favourite talk was about women on the front line of the disaster response.
Tell us a bit more about your career history
My first job was as a lifeguard and swimming teacher in Caerphilly followed by a few shop jobs and then working as an administrative assistant for South Wales Police.
I started working at Cardiff University in 2009 on the IT Service Desk. This was my first role in IT and it involved supporting IT services for the whole University, both for staff and students.
While working here I led the project for the online live chat service, which was successfully rolled out this year. I started working with the network team once a week around 18 months ago to further my skills and a few weeks ago was seconded to work with them full time for three months.
Where are we most likely to find you outside of work?
Usually running around after my daughter while she takes part in her million activities! Otherwise I enjoy going to the gym (even though I moan about aching the next day!) or reading a good book.
What makes Cardiff University a great place to work?
I love that the University offers opportunities to all whether it be via standard training or working with other teams. I also love that they care about staff wellbeing and offer various events such as sustainability week and the Positive Health + Environment Week.
First published in the Cardiff University, IT Newsletter
Interested in applying for a UCISA bursary? Then visit UCISA Bursary Scheme.

Getting the best out of the Service Desk and IT Support Show

Mia Campbell
IT Support Services
Leeds Beckett University

SITS, June 2018

My name is Mia Campbell and I have been working in IT support services at Leeds Beckett University for nine months. I applied for the UCISA bursary in order to attend SITS18, to not only help others by providing insights from this event but also for my own development in my early journey in IT. Hopefully, you will find some helpful pieces of knowledge I gathered from this event in my blogs.

Background to SITS

SITS @SITS_UK – The Service Desk and IT support show – is a major event, taking place over two days, which almost four thousand people attend. The intention in attending the event, is to meet with other professionals and companies to learn about best practice, about software/hardware change, and for personal development. The event consists of vendor stands and seminars.

 

How to get the most out of the event

When attending a conference, I would say early is not early enough to arrive, especially if it is on a first come first served basis. Thousands of professionals attend the SITS event #SITS18 , with the same intention as yourself but only a few will be selected to attend the seminars. If you can pay in advance to secure places at the seminars, I would greatly advise doing so. While I attended some interesting seminars, there were a few I could not attend due to capacity. It did give me more time to talk and network, which is just as beneficial.
Some of the interesting talks that I attended at SITS included: Matt Greening’s ‘The Naked Service Desk’; Karl Lankford’s ‘Unlock the power of remote support’; Per Strand’s ‘How to capitalise on the knowledge revolution’; Sue Black talking about her journey to success.   I will be blogging further about what I learnt.
There was also another event/conference in the same building, InfoSecurity, Europe and I was fortunate enough to be allowed access to this with my pass. When I had covered most of the SITS conference, between gaps in my seminars, I had a look at what InfoSecurity had to offer, as security is also a huge part of the IT framework. This was a very informative event and I also met some of the companies that have reached out to us before and some others to potentially, keep in mind for the future. Furthermore, since my event consisted of two days I also had time to attend a few of their short talks, which was helpful.

Interested in applying for a UCISA bursary? Then visit UCISA Bursary Scheme .

The importance of networking for women in IT

Rhiannon Gillespie
Service Desk Advisor
Cardiff University

CISCO Live 2018, Orlando

Preparing for CISCO Live

As a UCISA bursary award winner for 2018, I had the opportunity to visit CISCO Live in Orlando, Florida.  CISCO Live is CISCO’s annual customer and partner conference with sessions, hands-on training and an exhibition. With just three weeks to prepare before setting off, I registered for the conference and got to work choosing which sessions I’d attend. There were hundreds to choose from, so I stuck to one area: the ‘Leadership and Equality’ track. I had to register on the sessions before arriving and some I wanted to attend such as the ‘CISCO Live orientation’ were unfortunately fully booked.
I downloaded the CISCO Live app, which held my schedule, helpful information like meals and shuttle times, and general information about the conference. This was very useful while at the conference to keep on top of where I was supposed to be.
I arrived early to allow myself to acclimatize before the conference started.  The conference was just a shuttle ride away, so on the Saturday before the conference I got the shuttle so I could find where the stop was for when the conference started and went to pick up my badge to beat the Monday morning queues.  On the Monday morning I got to the conference early to take advantage of breakfast. I could tell how big the conference was just by how long it took to walk from the shuttle stop to the dining area!
I attended two or three sessions a day and spent the rest of the time wandering around what CISCO dub the ‘World of Solutions’.  This was an area with various technical labs, ‘DevNet’ developer area and a trade show type floor where CISCO partners conduct talks and demos of their products.

CISCO Empowered Women’s Network

The track of talks I attended used to be a four-hour session called CISCO Empowered Women’s Network or ‘CEWN’ on the Sunday before the main conference. This was the first year they had spread it over multiple sessions over multiple days. A newbie to networks and the only female in the IT Service Desk team, I sometimes lack confidence. There were more technical sessions, which matched all levels of technical ability but owing to my lack of confidence I didn’t attend any of these.  The CEWN sessions, however, really helped with my confidence. They discussed varying diversity issues and how to overcome them, and some sessions were presented by women who work in different areas of CISCO discussing their roles. They also discussed how to create more diverse teams and the benefits this can have, this included a talk from the main person behind ‘CISCO men for inclusion group.
My favourite talk was about ‘Women on the Front line of Disaster Response’ which consisted of three managers from separate teams (one a different company, NetHope) discussing how they approach disaster response and help bring back networks to disaster areas. This included man-made disasters, natural disasters and refugee camps (pictured the CISCO van and inflatable satellite they take to disaster areas).
It was interesting learning how they managed this as well as the results from completing the work.  For example, one of them discussed how when speaking to some refugee children, it transpired that they had learnt how to speak English by watching videos on the Wi-Fi.
If anyone is ever thinking of attending CISCO Live, I highly recommend it. If you are a woman thinking of attending, definitely go for it. Only 8% of attendees this year were women, but this was up from 6% last year – we need to keep pushing that number up! The conference really did help with my confidence and it was just generally really good fun (especially the party they held at Universal Studios!).

 Interested in applying for a UCISA bursary? Then visit UCISA Bursary Scheme.

CIO+1 – celebrating diversity in IT

Anna Mathews
UCISA Head of Policy and Projects

 

 

In April UCISA sponsored a CIO + 1 event, as one of our activities to support diversity in our sector, as outlined in the UCISA 2018-2022 Strategic Plan  CIO +1 is a series of events designed to improve diversity in IT, and expert speakers, technology or subject matter-leaders are  involved at each event.
Established by Claire Priestley, Director of IT at City, University of London, CIO +1 gives underrepresented groups in the sector access to unique networking opportunities.  The CIO +1 audience is therefore CIOs and IT leaders, accompanied by their nominated individuals from HEI and FEIs (as well as local and central government, charity, NHS and the private sector).

As Claire explains, “CIO+1 is an initiative developed to help diversity in IT leadership. CIOs are invited to high calibre, free networking events on the basis that they bring along a talented individual from within their own teams – ideally someone from a typically underrepresented group. The “+1” gets exposure to the same high profile networking, strategic conversations, products and presentations that we – in tech leadership – have the opportunity to experience regularly.”
And what a fun, informative evening it was!  One element that really stood out was the care and attention Claire’s well-briefed colleagues took to host the reception and  ensure that people were brought into conversations if they found themselves on their own; another was Claire’s emphasis on “breaking bread” –  the excellent food, along with the convivial, friendly atmosphere made for a relaxed evening.

 

There were three guest speakers:  Professor Marianne Lewis from the Cass Business School; Sarah Wrench, AI expert from Ernst Young; and Aline Hayes, who is leading the development of big data and AI at Lloyds Banking Group as Head of Systems.
In a funny and engaging hands on presentation Sarah covered all manner of topics:  boxing, the importance of positive and negative data sets in machine learning, and using magic tricks at interview.  Aline, who many of us know from her previous roles in higher education spoke about her role at Lloyds and about employment practices, such as flexible working, to support diversity.
We concluded with a fascinating talk from Marianne who explained polarity mapping in organisations, using  the changing fortunes of Lego as a case study.   In short, in trying to reinvent itself twenty years ago, Lego moved too far away from its core values and central business (creating too many new product lines, not listening to retailers, ignoring the strength of the heritage brand it had built up).   When falling sales led the company re-examine its culture, it realised that it had “over adjusted” (or to put it another way the pendulum had swung too far).  This realisation led to a return to Lego’s core values.  And from that new position of equilibrium the company went on the success it now enjoys by innovating but always paying heed to its history.

You can find out more about the CIO + 1 initiative from Twitter and the CIO + 1 page on LinkedIn.  The next event takes place on Tuesday 31 July and it is being sponsored by the UCISA London Group , which is supported by the London Metropolitan Network. 

UCISA bursary – one of the most rewarding experiences of my career

Ben Sleeman
Service Development Assistant
University of Greenwich

AETM Conference 2017 and university visits, Melbourne, Australia

Attending the Audiovisual and Education Technology Management Conference (AETM) in Australia, made possible by a bursary from UCISA, was one of the most rewarding experiences of my career to date.

Learning from peers

USICSA’s bursary scheme has supported the development of my career by giving me exposure to a conference where the other delegates have management responsibilities for audio visual technologies and the development of AV in teaching and learning spaces. This was a great opportunity to meet and network with AV teams from across Australia and with AETM members attending the conference from New Zealand.
The support from UCISA also gave me the opportunity to see how AV and IT technology is being converged to make effective and efficient use of technology in education outside of the UK.
During the trip and since my return I have shared my university visits and AETM conference experience via social media (Facebook and Twitter), the UCISA blog , via photos, 360º VR photos and interviews with members of the AV teams at each of the universities I visited. This information has been shared with others within higher and further education, including the UCISA community – for example, I am in touch with another bursary winner interested in AV developments, Ed Stout – as well as members of AETM in Australia. My UCISA blog posts have been shared via internal communications at the University of Greenwich. I have also shared the information about the social media pages I have been blogging to with my team and the first and second line teams at the university.

Insight into implementation of AV

The first week’s visits to five universities gave me an insight into how AV is implemented in Australia. The universities I visited were: Deakin University, Monash University, RMIT, Swinburne University and the University of Melbourne.
The differences in AV implementation ranged from which manufacturers had been used (some of which was due to geographical location and distribution), through to the remote equipment monitoring systems and the development of AV systems (in some cases, using universities’ own IT/AV teams and converging their skill sets). It was also interesting to see the mix of support models in use, with AV supported by internal teams in some institutions and by external companies in others.

AV projects

The AETM conference gave me yet more exposure to AV projects that have been undertaken and how they are managed in universities across Australia and New Zealand, as well as presentations from AV manufacturers. The conference also included presentations and tours around the teaching and learning spaces of the host university, the University of the Sunshine Coast, to show case their AV installations. This included a tour of the CAVE2TM, which provides a near-seamless 320-degree, immersive and panoramic 3D virtual environment, USC Nursing, Paramedic, House Simulation clinics and Law Moot court.

IP solutions

Of particular interest from a personal development point of view was that IP (internet protocol) based solutions are either being trialled or have been established at all the universities that I visited: IP solutions for wireless BYOD, audio over IP via AES67 for lecture capture, AV over IP to replace tradition HDBaseT and assistive hearing technologies over Wi-Fi. They seemed to be ahead of UK institutes, however I have seen this to be more and more the case in the UK from visits to other institutes and round table events, where AV over IP has been discussed as well as the development of AV IP technologies showcased at Integrated Systems Europe show (ISE).

Next steps

With this in mind, I am hoping to improve my knowledge of network infrastructures to help think about AV projects from both an AV and IT/IP point of view. The bursary has given me the opportunity to see how the AV world is moving further into the IT world and has influenced my decision to investigate the possibility of applying for a place on a Master’s Degree course in Computer Systems and Network Engineering.
Interested in applying for a UCISA bursary? Then visit UCISA Bursary Scheme.

UCISA bursary leads to new role

Kathryn Woodroof
Business Analyst
University of York

 

 

 

Lessons from the IRM UK Business Analysis Conference Europe 2017

In September 2017, I received a UCISA bursary which enabled me to attend the annual Business Analysis Conference Europe. This conference brings together over 500 Business Analysts from a range of sectors across the continent. At that time I was one year into my first formal BA post and I was excited about an opportunity to fine tune my practice and learn from others. I came back to work with a Padlet board full of conference notes, photos, ideas and contacts. Six months later I’ve been reflecting on the benefits of receiving a UCISA bursary.
For me as an individual, I came away from the conference with a sense of pride in my profession and confidence in the skills and strengths that I can bring to any IT project. I have used new tools and techniques that I learned at the conference, such as systems thinking and prototyping. I’ve also been following my manifesto for fun at work, which I spoke about in my UCISA blog post. Ultimately, the conference motivated me to aim higher and in March 2018, I was appointed to the post of Portfolio Manager for Enterprise Systems. This new role gives me the opportunity to leverage my business analysis skills to facilitate strategic decision-making at the University.
My learning from the conference has also been shared with my immediate team and it’s enabled us to improve our BA practice. We now meet fortnightly to share knowledge and work together on problems. In particular, we’ve been focusing on how we can support agile development practices; this was a hot topic at the conference and the discussions I had with other BAs have informed our thinking here at the University. I’ve also worked with my team to improve the Business Analysis section of our project toolkit, which is a shared resource open to everyone at the University.
I’ve shared my insight from the conference with others outside of our team, for example in a presentation at YO10, our community of practice for staff interested in business change. I’ve also used my conference learning to support Sarah Peace in preparing for a workshop on IT communications with the UCISA Support Services Group.
I also presented my conference takeaways at the Higher Education Business Analyst Forum in London so that my peers in HE could benefit from my experience. I’m still in touch with some of the BAs that I met at the conference via LinkedIn and Twitter and feel that I have a bigger network to tap into than I did before the conference.
Interested in finding out more about a UCISA bursary, then visit UCISA Bursary Scheme.
UCISA welcomes blog contributions and comment responses to blog posts from all members. If you would like to contribute a new perspective or opinion on a current topic of interest, simply contact UCISA’s marketing manager Manjit Ghattaura via manjit.ghattaura@it.ox.ac.uk

 

The views expressed on UCISA blogs are the authors’ and do not necessarily reflect those of UCISA