Tag Archives: new technologies

The professional advantages of a UCISA bursary

Mia Campbell
IT Support Services
Leeds Beckett University

SITS, June 2018

The bursary I received from UCISA to attend the Service Desk and IT Support show (SITS18) has been a brilliant experience! Providing me with great insight into other IT support services colleagues outside of my own institution from both the UK and worldwide. In addition, it has shown me what changes and improvements companies can provide through their services to our sector.

New developments

We have in fact recently taken on board one of the services that was at SITS18 as we have been going through a new tool transition from LANDesk to Ivanti. For my own personal adjustment to the change, and that of my colleagues, a lot has been learned from feedback from SITS and from analysing what was presented at this event. Insights into how other institutes have customised their tool/workspace, which I learnt about at SITS, have been useful to know about. This information can help shape our new tool, which is being customised to our needs.

Sharing with colleagues

As soon as I returned to the office, I discussed many elements of my findings with colleagues, which was great and I believe insightful to them. As well as talking about lectures and people that I came across during the event, I also talked about the companies I saw too, and the research I carried out at SITS, and the information that they had provided me with. In addition to this, we are actually putting a couple of these systems in place which we are testing to see if they are suitable for our institute. From the knowledge I provided to colleagues, it has given a great insight to those who may be using the systems in the future.
Due to this bursary having an application process from individuals in institutes across the country and the announcement being made on the UCISA website, many people were aware of the scheme and that I had successfully been awarded a bursary. People such as my colleagues would ask me about it and the event, which was an interesting way to stimulate new conversions with others.

Organisational benefits

I had a few interactions with companies that have got in touch with our institute before and had some nice discussions about practices. I took note of what they were also saying about comparing benefits to the methods mentioned. This was great! From one another we both received updates and further awareness of each other, which may aid us both in the future. It was a good way to make the companies who provide assistance and solutions, aware of needs and ideas that they could implement in their company/products.

Blogging with confidence

The blogs I wrote have been a great way to share my findings with anyone who wishes to seek insight into this event. The event provides great knowledge from providers, lectures giving assistance with institutional development, which I discussed in my blogs, and of course, I also mention information on visiting a conference/event from the perspective of an employee in the IT sector and how to make the most of it. In my case, I also gained more additional content by attending the InfoSec event, next door to SITS. The blog is great form of communication – basically an article that those who do not know me personally can still gain from by reading my findings at their convenience.

Early career benefits

Overall, I am very thankful that my bursary application was accepted giving me a chance to attend this conference as it has not only provided some great insight for others in this sector and my colleagues, but it has also greatly benefited me personally and my early career start in IT. Hopefully, this has opened more doors for my future as the insight provided by the event has also given me more knowledge for my role and enhanced my understanding of the sector from both sides; front facing and behind the scenes.
Interested in applying for a UCISA bursary? Then visit UCISA Bursary Scheme. 

Logic Apps and BizTalk Integration

Bryony Lloyd
Information Services Developer
University of Lincoln

Integrate 2018

I was lucky to be awarded a UCISA bursary to attend Integrate 2018 in London, without which I wouldn’t have the opportunity to go. Integrate is the conference to attend for anyone working in Microsoft Integration and is a two day event.
I turned up early to register, collect my name badge and to talk to other attendees from other organisations. They also had an amazing pre-conference breakfast available! Being able to talk to other people outside of your own experiences with integration and BizTalk, was useful in order to be able to gain different perspectives on integration, practices, and design used within the industry. Lunch times again were another opportunity to be able to talk to the experts of the different companies that were exhibiting. This included talking to current suppliers and getting clarification on configuring and using their product in our environment.

Pre-conference preparation

It is always helpful to establish a few things before going to the conference:
  • Check out the conference website for the agenda
  • Do some research on the speakers attending, look at their work and blogs, this will give you some preparation on their listed talk. Plus, if there is any speaker you are unsure about e.g. who they are, you will not be going in completely unprepared.
  • Make sure you have the hotel and the conference addresses as well as any travel information so you know where you are going
  • If possible, go down the day before and visit the venue so you know where you are going
  • Lastly, be prepared by taking a notebook and pen.

Logic Apps and BizTalk integration

After the welcome talk we went straight into the conference about integration using Microsoft Azure,  Logic Apps and BizTalk.
The sessions were led by integration experts, and experts within their own fields, and from different companies who are using Biztalk and Logic Apps within their environments.  They also covered how Azure is helping companies achieve strategic goals. Within these sessions there were also announcements about new features within Azure and BizTalk 2016. It was really good to be able to hear about these, and have the opportunity to talk to experts on how these can be utilised effectively. Having this information, also means I am able to bring back and relay that information to the integration team at the University of Lincoln.  This will help increase the understanding, effective implementation and upgrade to these new features.
It was interesting and helpful, to hear about the real world solutions, and the pros and cons that have been encountered from the experts who have implemented these, as well as the lessons learnt in the process. We also heard about the pros of having a serverless environment achieved through Azure, and of improved costs, and easier and quicker development. Although we will always learn our own lessons in any development process, being able gain knowledge on throttling and access rights was very helpful.  However, I think the biggest lessons learnt from the conference were always use the best tools for the job and don’t try to fit the tools with the solution!

New technologies and practices (to us)

There were a few technologies and tools which we don’t currently use. Getting a basic understanding, and being able to talk to the experts about these technologies and tools, is useful for future development and deployment within our environment. This was helped by seeing these technologies in use first-hand by other businesses and developers in the conference sessions. Development tools I saw included, API Management, and monitoring tools for the environment such as ServiceBus360.  I also learnt about the integration possibilities with an upgraded environment and best practices from industry experts.
Recaps of both days can be found here: Day One and Day Two. This conference was hugely beneficial for me, mainly to be able to find information on other practices, environments, and experiences outside of the university integration team. Going forward this information will benefit the way we carry out integration as a team.
Interested in applying for a UCISA bursary? Then visit UCISA Bursary Scheme. 

UCISA bursary – one of the most rewarding experiences of my career

Ben Sleeman
Service Development Assistant
University of Greenwich

AETM Conference 2017 and university visits, Melbourne, Australia

Attending the Audiovisual and Education Technology Management Conference (AETM) in Australia, made possible by a bursary from UCISA, was one of the most rewarding experiences of my career to date.

Learning from peers

USICSA’s bursary scheme has supported the development of my career by giving me exposure to a conference where the other delegates have management responsibilities for audio visual technologies and the development of AV in teaching and learning spaces. This was a great opportunity to meet and network with AV teams from across Australia and with AETM members attending the conference from New Zealand.
The support from UCISA also gave me the opportunity to see how AV and IT technology is being converged to make effective and efficient use of technology in education outside of the UK.
During the trip and since my return I have shared my university visits and AETM conference experience via social media (Facebook and Twitter), the UCISA blog , via photos, 360º VR photos and interviews with members of the AV teams at each of the universities I visited. This information has been shared with others within higher and further education, including the UCISA community – for example, I am in touch with another bursary winner interested in AV developments, Ed Stout – as well as members of AETM in Australia. My UCISA blog posts have been shared via internal communications at the University of Greenwich. I have also shared the information about the social media pages I have been blogging to with my team and the first and second line teams at the university.

Insight into implementation of AV

The first week’s visits to five universities gave me an insight into how AV is implemented in Australia. The universities I visited were: Deakin University, Monash University, RMIT, Swinburne University and the University of Melbourne.
The differences in AV implementation ranged from which manufacturers had been used (some of which was due to geographical location and distribution), through to the remote equipment monitoring systems and the development of AV systems (in some cases, using universities’ own IT/AV teams and converging their skill sets). It was also interesting to see the mix of support models in use, with AV supported by internal teams in some institutions and by external companies in others.

AV projects

The AETM conference gave me yet more exposure to AV projects that have been undertaken and how they are managed in universities across Australia and New Zealand, as well as presentations from AV manufacturers. The conference also included presentations and tours around the teaching and learning spaces of the host university, the University of the Sunshine Coast, to show case their AV installations. This included a tour of the CAVE2TM, which provides a near-seamless 320-degree, immersive and panoramic 3D virtual environment, USC Nursing, Paramedic, House Simulation clinics and Law Moot court.

IP solutions

Of particular interest from a personal development point of view was that IP (internet protocol) based solutions are either being trialled or have been established at all the universities that I visited: IP solutions for wireless BYOD, audio over IP via AES67 for lecture capture, AV over IP to replace tradition HDBaseT and assistive hearing technologies over Wi-Fi. They seemed to be ahead of UK institutes, however I have seen this to be more and more the case in the UK from visits to other institutes and round table events, where AV over IP has been discussed as well as the development of AV IP technologies showcased at Integrated Systems Europe show (ISE).

Next steps

With this in mind, I am hoping to improve my knowledge of network infrastructures to help think about AV projects from both an AV and IT/IP point of view. The bursary has given me the opportunity to see how the AV world is moving further into the IT world and has influenced my decision to investigate the possibility of applying for a place on a Master’s Degree course in Computer Systems and Network Engineering.
Interested in applying for a UCISA bursary? Then visit UCISA Bursary Scheme.

Interview: How Deakin University caters for BYOD and wireless collaboration

Ben Sleeman
Service Development Assistant
University of Greenwich

AETM Conference and university visits, Melbourne, Australia

 

In this final blog covering the AETM Conference Australia and a series of interviews with Jeremy West, Senior Audio Visual Engineer and Tech Lead in the eSolution Team, Deakin University, I talk to Jeremy about BYOD provision at Deakin and how they are looking at solutions to allow students to interact in lectures via BYOD. Jeremy also talks about the extensive wireless collaboration across the university’s estate.


In my series of interviews with Jeremy, we discussed a wide range of AV areas including:

A big thank you to Jeremy and the team at Deakin University for showing me around their estate and giving me the opportunity to see how their AV solutions work currently and with an eye to the future supported by the eSolutions team.

Interested in applying for a UCISA bursary? Then visit UCISA Bursary Scheme.

UCISA welcomes blog contributions and comment responses to blog posts from all members. If you would like to contribute a new perspective or opinion on a current topic of interest, simply contact UCISA’s marketing manager Manjit Ghattaura via manjit.ghattaura@it.ox.ac.uk

 

The views expressed on UCISA blogs are the authors’ and do not necessarily reflect those of UCISA

Interview: Lecture capture at Deakin University and the Echo solution

Ben Sleeman
Service Development Assistant
University of Greenwich

AETM Conference and university visits, Melbourne, Australia

During my visit to a number of Melbourne universities in November, I carried out a series of interviews with Jeremy West, Senior Audio Visual Engineer and Tech Lead in the eSolution Team at Deakin University. Alongside attending the AETM Conference, the trip allowed me to visit not only Deakin University but Monash University, RMIT, Swinburne University and the University of Melbourne to explore further their AV solutions.

In this penultimate interview of the series, Jeremy talks about the lecture capture solutions at Deakin University including streaming of lectures, the use of tracking cameras and source switching. He also discusses how much of the teaching and learning spaces are covered by the Echo solution they have in place.

Interested in applying for a UCISA bursary? Then visit UCISA Bursary Scheme.

UCISA welcomes blog contributions and comment responses to blog posts from all members. If you would like to contribute a new perspective or opinion on a current topic of interest, simply contact UCISA’s marketing manager Manjit Ghattaura via manjit.ghattaura@it.ox.ac.uk

 

The views expressed on UCISA blogs are the authors’ and do not necessarily reflect those of UCISA

Interview: How Deakin University is working towards an excellent user experience

Ben Sleeman
Service Development Assistant
University of Greenwich

AETM Conference 2017 and university visits, Melbourne, Australia

Ben Sleeman was funded to attend this event as a 2017 UCISA bursary winner
As part of my series of interviews with Jeremy West, Senior Audio Visual Engineer and Tech Lead in the eSolution Team at Deakin University, we discussed the support structures and teams in place at the university in terms of AV support. In this interview, Jeremy outlines the teams involved in the running of the AV systems, how problem resolution is managed, and how the different teams are working together to lead to an excellent user experience.

Other areas I discussed with Jeremy in separate interviews included:
I will be blogging further about my conversations with Jeremy on other AV developments at Deakin.
Interested in applying for a UCISA bursary? Then visit UCISA Bursary Scheme.
UCISA welcomes blog contributions and comment responses to blog posts from all members. If you would like to contribute a new perspective or opinion on a current topic of interest, simply contact UCISA’s marketing manager Manjit Ghattaura via manjit.ghattaura@it.ox.ac.uk

 

The views expressed on UCISA blogs are the authors’ and do not necessarily reflect those of UCISA

Interview: Digital signage solutions and content management at Deakin University

Ben Sleeman
Service Development Assistant
University of Greenwich

AETM Conference 2017 and university visits, Melbourne, Australia

Ben Sleeman was funded to attend this event as a 2017 UCISA bursary winner
As part of my trip to Australia to attend the AETM Conference, I was able to visit Deakin University. In this interview with Jeremy West, Senior Audo Visual Engineer and Tech Lead, eSolution Team, at Deakin, I discuss the university’s digital signage solutions. Jeremy outlines how the signage is managed across the university from a content and integration point of view.

Below are the other areas we discussed during my visit:
Interested in applying for a UCISA bursary? Then visit UCISA Bursary Scheme.
UCISA welcomes blog contributions and comment responses to blog posts from all members. If you would like to contribute a new perspective or opinion on a current topic of interest, simply contact UCISA’s marketing manager Manjit Ghattaura via manjit.ghattaura@it.ox.ac.uk

 

The views expressed on UCISA blogs are the authors’ and do not necessarily reflect those of UCISA

Interviews: How AV developments in Melbourne’s universities are helping students

Ben Sleeman
Service Development Assistant
University of Greenwich

AETM Conference 2017 and university visits, Melbourne, Australia

Prior to attending the Audiovisual and Education Technology Management (AETM) Conference (AETM conference) at the University of the Sunshine Coast, courtesy of a UCISA bursary, I spent a week visiting five universities in Melbourne.  At each of the universities, I was taken on a tour of their teaching and learning spaces by the audio visual teams, and then interviewed a member of the team at each university to talk about what I had seen.

I have already shared interviews with Jeremy West, Senior Audio Visual Engineer and Tech Lead in the eSolution Team at Deakin University, where we discussed the range of AV technologies at Deakin and these can be seen in my previous blog posts. One of the particular areas we discussed related to the support of hearing impaired users in teaching and learning spaces – this was also an area that I discussed with other university AV teams when touring their facilities.

Monash University

The first university I visited was Monash University where I met Matt Crawford, Audio Visual Operations and Service Delivery Manager in the eSolutions Team. Matt showed me around the teaching and learning spaces and answered some questions about what I saw on the tour.

We also talked about the current hearing-impaired AV solutions at Monash University and about new technologies and the legal requirements in Australian buildings to acquire a certificate of occupancy. Currently, Monash have various technologies, such as hearing loops and infra-red (IR), in place due to the age of their buildings but they are aiming to move to a consolidated solution.

University of Melbourne

The second tour of teaching and learning spaces took place at The University of Melbourne. Here Carlo Sgro, Senior Technical Specialist in Audio Visual Service and Strategy Infrastructure Services, gave me a tour and discussed the university’s AV solutions.

When talking about hearing impaired AV solutions, Carlo said that a high proportion of the systems are hearing loops; they have tried to stay away from infra-red and radio frequency (RF) solutions so are currently investigating wifi solutions as an alternative.

RMIT

The third university visit was with RMIT. I was taken around RMIT’s teaching and learning spaces by Adam Attana, Team Lead, AV Design, Technology – Learning, Teaching and Research, and Nikesh Kapadia, AV Delivery Manager, Information Technology Services.  After the tour I interviewed Nikesh, who explained how the flat floor teaching spaces have the IR systems in place while the lecture theatres have induction loops. With the IR systems, the receivers are managed by the student facing RMIT connect department, which allows the receivers to be lent out to students with hearing impairments.


 

 

Swinburne University

My fourth visit was to Swinburne University where I met with Robert Cameron, Technical Manager – Audio-Visual, Infrastructure Group, Information Technology. Most of the hearing-impaired solutions at Swinburne have historically been induction loops but they have recently moved to IR solutions.



Interested in finding out more about a UCISA bursary, then visit UCISA Bursary Scheme.

UCISA welcomes blog contributions and comment responses to blog posts from all members. If you would like to contribute a new perspective or opinion on a current topic of interest, simply contact UCISA’s marketing manager Manjit Ghattaura via manjit.ghattaura@it.ox.ac.uk

 

The views expressed on UCISA blogs are the authors’ and do not necessarily reflect those of UCISA

UCISA bursary helps award winner advocate for lecture capture

Ed Stout
Support Services Manager
Leeds Beckett University

 

EUNIS 2017 Conference, Münster, Germany

Ed Stout was funded to attend this event as a 2017 UCISA bursary winner

Having been very fortunate to be selected for a UCISA bursary in 2017, I was delighted to have had the opportunity to attend EUNIS17 in Münster, Germany. The event is a very well attended European conference and I quickly noted that there were only a select few delegates representing institutions from the UK. This offered me a valuable opportunity to network with peers from across Europe and obtain some positive insights into Higher Education in other European institutions. A key discussion point that particularly sparked my professional interest surrounded a session entitled “Panopto: Using Video to Enhance Informal, Formal and Blended Learning Approaches” presented by Denis Staskewitsch highlighting the use of video in academic delivery. Whilst currently, we at Leeds Beckett University offer an ‘opt in’ service for lecture capture using Panopto video platform, this currently does not include video capture. The session was primarily attended by peers from Scandinavian HE institutions where their strategy appears to fully support the use of video for lecture capture and delivery. The benefits were thoroughly discussed and I took a lot from the level of delegate engagement during this session.

Since returning to the UK, I have been keen to promote the benefits of video capture realised in other institutions by seeking conversations and/or meetings with key influencers within my home institution. I hope to positively influence change for our students and encourage the benefits that were so enthusiastically highlighted by peer institutions. Whilst these conversations have been very positive, there is still more to be done before video lecture capture becomes a standard within Leeds Beckett University. I am however, encouraged that select technical and academic colleagues are now more positive about the potential of video enhanced lecture capture/delivery and the fact that I am helping to shape discussion around future university strategy is highly satisfying.

Following my attendance at EUNIS17, I returned to Leeds Beckett University to report lessons learnt to colleagues and team members through our IT Services Weekly Management meetings and more localised team meetings along with many related, ad hoc discussions. In preparation and application for the UCISA bursary, I had committed to ensuring that I share the knowledge and key elements learnt with both colleagues and the wider UCISA community. I therefore decided that one of the best ways to communicate and indeed remember the diverse range of sessions was to actively blog about my experiences during the conference. My blog posts can also be found at http://www.edstout.co.uk/blog/. I found that blogging was not only good for sharing my thoughts and opinions of the conference topics but also really helped to cement my understanding of the discussion points. My blog was circulated via a departmental report to colleagues across IT Services at Leeds Beckett University and this furthered interest from some colleagues who read it and wished to understand more about specific topics. Additionally, within our department we formally review and report back to a Development Panel on our experiences on any training, conference or event that we attend, to ensure that we maximise any future benefit for both departmental personnel and financial resource.  I had encouraged a member of my team to also apply for a UCISA bursary for the SCHOMS conference which he went on to thoroughly enjoy and I continue to encourage colleagues to apply for the new bursary round.

Whilst in Münster at the conference, I found it really easy and enjoyable to network with other IT professionals from a diverse range of European institutions. The event was set up in such a way that there were plenty of opportunity to meet and discuss common interests with peers both within formal and informal surroundings. Most of the delegates were very forthcoming in conversations and the beauty of HE sector sharing was prominent in almost all interactions. I found it highly enjoyable to discuss professional similarities and differences with others and came away from my four day experience with an enhanced enthusiasm for potential technical solutions to common challenges within our sector. I made a few contacts from my attendance at EUNIS17 and it was interesting to learn how our home institutions are confronting comparable challenges.

As one of my next steps after the conference, I have been in contact with another bursary winner, Ben Sleeman, from the University of Greenwich. Ben has blogged about his visit to the AETM conference in Australia and about visits to a number of Melbourne universities, including Deakin University. At Deakin he interviewed, using Panopto, the Senior Audio Visual Engineer and Tech Lead in the eSolution team about a range of the university’s AV solutions, which may help areas of focus at Leeds Beckett.

In addition to my advocacy of further developing our Panopto lecture capture service at Leeds Beckett, I also took away the importance of identifying key strategies to enhance our digital transformation in order to stay competitive within the sector. I heard great evidence of how digital assessments are helping to improve both student and academic satisfaction particularly in Scandinavian universities both through the “Inspera: Digital Assessment in Norway – A Case Study from the University of Bergen” presentation by Sofie Emmertsen and associated conversations. I therefore intend to keep abreast of opportunities within this area that would enhance our technical delivery to the student experience at Leeds Beckett University.

Interested in finding out more about a UCISA bursary, then visit UCISA Bursary Scheme.

Interview: The technology behind flexible learning spaces at Deakin University

Ben Sleeman
Service Development Assistant
University of Greenwich

AETM Conference 2017 and university visits, Melbourne, Australia

Ben Sleeman was funded to attend this event as a 2017 UCISA bursary winner

On my visit to Australia in November to attend the AETM Conference, courtesy of a UCISA bursary, and to visit a number of Melbourne universities, I met with Jeremy West, Senior Audio Visual Engineer and Tech Lead in the eSolution Team at Deakin University. During my visit, I found out more about the university’s use of flexible learning spaces and the technology behind them.

Jeremy talked more about HDbaseT (connectivity standard) vs. video over IP solutions and discussed the feedback that had been received from academic staff.

Other areas that I was also able to learn more about on my visit to Deakin University included:

Interested in finding out more about a UCISA bursary, then visit UCISA Bursary Scheme.