Tag Archives: digital enterprise

Lessons learnt from US institutions at Educause 2018

Richard Goodman
Learning Technology Manager
Loughborough University

 

 

Educause 2018 – day zero

As I mentioned in my opening post, this year, I was one of the very lucky recipients of the UCISA bursary scheme, which has allowed me to be in Denver for the 2018 Educause conference.
Today is the day before Educause 2018 gets underway in earnest. The Tuesday is characterised by a mixture of pre-conference workshops (additional registration required) and user group meetings. The workshops cover a diverse range of topics such as GDPR, digital storytelling, procurement, portfolio management and many more.
My day began with attending a CampusM user group meeting. CampusM are one of Loughborough University’s educational technology partners, supplying the Loughborough University mobile app to give students access to key information on their mobile, including the University VLE, lecture capture, digital registers and mobile timetables.
It was interesting to compare and contrast approaches to the mobile app with universities in the US who were in attendance, and the different drivers for using a mobile app with students. The supplier also shared some highlights from the product roadmap, and the audience were discussing some of the potential uses for the new features, as well as sharing stories and experiences from our implementations of the product. A very useful session and I hope that all of the international attendees found the unique chance to share experiences with very different institutions as useful as I did.
Following on from that I attended the Oracle Executive Summit. Oracle powers some of our key corporate systems, and this panel session featured experiences from a range of US universities, telling the story of how IT and business leadership collaborated to leverage the process of migrating key enterprise applications to the cloud to build their overall capacity for innovation and achieve substantive change. We heard what prompted the innovation, how they transformed their institutions, and some of the benefits that they have achieved so far. A number of US institutions appear to be moving away from on premise computing, so it was interesting to hear their cloud migration stories.

Oh, and if you’re wondering about that photo above, one of the meetings was held in a Denver hotel that was built inside the former Colorado National Bank. During the renovation, they added two new floors to the building, whilst retaining most of its features, including the three-story atrium with classical marble colonnades and 16 large murals depicting the life of Native Americans on the plains. Three of the bank’s massive vaults were also retained, including the basement meeting room where we spent some of the day. The thought of doing some kind of Ocean’s 11 re-enactment did cross our mind.
Tomorrow, the conference begins, with over 8,000 people here in Denver ready to attend. That number is just a little bit mind boggling, and it has increased by 1,000 since my estimate yesterday, as the official figures have become available…
This first appeared on the East Midlands Learning Technologists’ Group blog.
Interested in finding out more about a UCISA bursary, then visit UCISA Bursary Scheme. 

The importance of convergence

Rachel Drinkwater
Senior Business Analyst
University of Coventry

The Business Analysis Conference Europe 2018

Last month I had the opportunity to attend the much lauded Business Analysis Conference Europe in Westminster, London, courtesy of UCISA’s personal development bursary for those working in the education sector.
The 2018 event marked the conference’s tenth year and having been a business analyst for approaching fifteen years now, this conference has been on my radar for some time. Over the years I have watched longingly as more senior colleagues, freelance peers and even co-workers nominated for ‘Business Analyst of the Year’, have departed for London for three days of sharing ideas, networking and learning and returned positively sparking with inspiration. This year, my turn came and I spent much of the week before preparing and planning, determined to gain the most I possibly could from this experience.
I returned, somewhat exhausted, but brimming with ideas, inspiration and a newfound pride in my profession. As a blogger, I also have inspiration for articles and blogs to keep me and my readers happy until Christmas! Over the space of the three days, I attended fifteen talks and workshops and left each one more enlightened that when I walked in, from gaining a new nugget of information, a shift in my attitude and approach towards the BA profession, to learning an entirely new technique.
More detail will follow over the coming weeks, but in this article I discuss the first of a number of key themes that seemed to permeate the conference: convergence.

Convergence

Many years ago I completed a lengthy application process for an industrial placement with a global corporation and on my application form I ticked ‘marketing’ and ‘IT’ as my two business areas of interest. In the interview stage, I was quizzed for some time on what the recruiters perceived as a most unusual juxtaposition; how could a person wanting to work in the technical discipline of IT also harbour an interest in the creative field of marketing?
Marketing has been a career-long interest for me. I chose to pursue a career in IT, but have often tended towards marketing in my personal development, attending the occasional CIM training session, self-studying related online courses and eventually undertaking a Masters which comprised at least 50% marketing modules. But why, if I had chosen a career in IT? Well, firstly because I find marketing theory and customer behaviour fascinating and secondly, perhaps because I approached IT from the field of web design and running my own business in the early 00s, I’ve always mentally linked marketing with IT.
Unfortunately, my industrial placement hirer’s attitude was not in isolation. Throughout my career, many potential employers have been perplexed and in some cases even turned off by my multi-disciplinary set of interests. Given this, it was a great reassurance to find that a significant proportion of the discussion, theory and techniques at Business Analysis Europe had roots in or strong connections to marketing.
Technological innovations and developments have disrupted almost every industry. The pervasive use of digital devices and social platforms by the majority of the populace, certainly in the Western world, has led to digital becoming a primary channel for many companies to engage with their customer base; pushing communications to them, engaging them in two-way conversations, facilitating digital communities of like-minded customers and of course ecommerce.
These digital marketing systems and platforms require IT professionals, just as with any other system and as with any other project, business analysts need to understand marketing theory and strategy if they are to design, build and successfully implement systems to support organisations’ marketing strategy.

I draw on marketing as it is an area of personal interest and because it was indeed a key area of focus at the conference, but the same applies for all areas of business; sales, operations, asset management, HR and certainly customer service and PR, as previously explored in my earlier blog article ‘Blurred Lines’.  As Mark Smalley (@MarkSmalley) stated in his The Digital BA session: “In the digital enterprise, business and IT are converging and we <as Business Analysts> need to consider the consequences of this”.

Coming Soon…

In addition to convergence, the following concepts arose time and again at Business Analysis Europe 2018, being discussed and explored in the majority of the sessions I attended:
  • Creativity
  • Customer focus
  • Empathy
  • Continuous Learning
  • Catastrophizing.
I will be posting about each one of these at a high level, then looking to explore some of these areas in more detail in future articles.
This blog originally appeared at: https://www.linkedin.com/pulse/business-analysis-conference-europe-2018-rachel-drinkwater/.

Interested in finding out more about a UCISA bursary, then visit UCISA Bursary Scheme.