Tag Archives: business improvement

Next steps from a UCISA bursary winner

Marion Malcolm
Business Improvement Team Lead
University of Aberdeen

Inaugural Australasian Lean HE Conference 2017

Marion Malcolm was funded to attend this event as a 2017 UCISA bursary winner

My next steps from attending the Lean HE Conference are to:

  • Engage with Rachael McAssey (Chair of UCISA’s PCMG group) to deliver knowledge exchange and drive forward good practice using Lean methodology
  • Submit a presentation for inclusion at the CISG-PCMG Conference in November 2018 (Glasgow). At the CISG-PCMG conference, UCISA’s Corporate Information Systems Group (CISG) partners with its Project and Change Management Group (PCMG) to provide a joint conference covering all aspects of delivering change in organisations
  • Investigate appropriate Association of University Administrators (AUA) events to showcase Lean
  • Present at the University of Aberdeen’s Digital & Information Services Enlightening Lunch in February
  • Investigate a summer intern for the BI team (to help train future lean champions)
  • Continue to network with delegates that I met (22 new LinkedIn connections)
  • Invited Haley Macdonald (Manager Organisational Capacity), CQ University, Australia, to visit the University of Aberdeen in Spring 2018 to share best practice.

Alongside presenting at the conference, I had a key set of objectives to meet in attending the event, and came away from it with some key learning and a network of new colleagues.

Interested in finding out more about a UCISA bursary, then visit UCISA Bursary Scheme.

UCISA bursary winner presents at Lean in Higher Education conference

Marion Malcolm
Business Improvement Team Lead
University of Aberdeen

Australasian Lean HE Conference 2017, Macquarie University, NSW, Australia

Marion Malcolm was funded to attend this event as a 2017 UCISA bursary winner

The aim of my presentation, ‘Lean Training to Lean Projects’ (2.56MB) at the Australasian Lean HE Conference was to show why Business Improvement teams need to change their model of working during organisational change to ensure that they continue to deliver good lean practice in a relevant way. The Business Improvement (BI) Team at the University of Aberdeen in its initial stages were involved in a significant number of initiatives across the organisation. However, as the university entered a period of restructuring, it experienced a change in people’s availability and motivation to be involved in non-strategic initiatives.

The presentation summarised how the BI team at University of Aberdeen has used Lean training to train and support project teams on strategic programmes as well as kick-start other business improvement initiatives. As part of the presentation, I highlighted case studies to show the journey from the training to the project development and implementation e.g. Student Recruitment and Admissions (SRAS) have undertaken reviews of their key processes and have made changes:

  • to enhance the enquirer/applicant experience
  • to achieve better integration with other sections in the university (reducing duplication etc.)
  • to consolidate IT systems when various systems were used previously, allowing for much better planning and reporting, amongst other benefits.

Delegates’ feedback was that they found the practical examples in the session helpful and came away with some useful ideas on how to train across their organisations, and how to make Lean stick.

A wide variety of interesting and useful speaker talks from the conference are available here.

I had a key set of conference objectives to meet in attending the conference, and came away with some key learning from the event. I will be blogging further about my intended next steps following what I learnt at the conference.

Interested in finding out more about a UCISA bursary, then visit UCISA Bursary Scheme.

Lean in Higher Education conference – key learning

Marion Malcolm
Business Improvement Team Lead
University of Aberdeen

Australasian Lean HE Conference 2017, Macquarie University, NSW, Australia

Marion Malcolm was funded to attend this event as a 2017 UCISA bursary winner

In November, I was able to attend the Australasian Lean HE Conference, courtesy of a UCISA bursary. I had a range of key objectives for attending the conference, one of which involved networking with practitioners from across the globe. The 150 delegates at the conference came from across Australia, Asia, New Zealand, Europe and North America.

My key learning points from attending the conference were:

I will be blogging further about the event including what my key next steps will be, and further information on my presentation on ‘Lean Training to Lean Projects’.

Interested in finding out more about a UCISA bursary, then visit UCISA Bursary Scheme.