Tag Archives: business improvement

Creativity at Business Analysis Europe

Rachel Drinkwater
Senior Business Analyst
Coventry University

The Business Analysis Conference Europe 2018

Last month I had the opportunity to attend the much lauded Business Analysis Europe Conference in Westminster, London, courtesy of UCISA’s annual personal development bursary for those working in the education sector.
Following on from my post about convergence, this article briefly looks at the second of the themes which were prevalent throughout the Business Analysis Europe Conference 2018.

Creativity

Perhaps due to the paradigm shift towards convergence, we may now be working with a different, more creative type of stakeholders: marketers, brand specialists and brand designers and within the technical fields, UX designers and app developers. Perhaps because of a focus on our customers and their journeys and experiences with our systems or the trend towards story-telling, we have a need to be more visionary in our approach to our roles as BAs. Perhaps it is a mix of the above, but it certainly seemed that exploring creative and innovative ways of eliciting requirements, solutionising and design thinking were rife across the sessions.
This was particularly illustrated in the Gamestorming session led by The Home Office’s Amy Morrell and Business Analyst Hub’s Rohela Raouf, in which delegates created concepts for systems solutions to case study problems using Lego, Playdoh and assorted craft materials. The working groups then went on to create a pitch for a branded box which represented the final system as a physical product. Whilst this was quite an extreme use of creativity for identifying areas for improvement and eliciting requirements and one that may require caution before unleashing upon more traditional business stakeholders, it certainly encouraged different, innovative and creative ways of approaching the problem. It was also an excellent opening session to energise the conference delegates and break some of the metaphorical ice!
In addition to these creative approaches, creativity in leadership, in stakeholder management and employing innovative mind-sets to disrupt your organisation and industry were discussed at length. Certainly today’s big players such as Amazon, Google, Uber and Facebook, enjoy their success in part due to the creative approach and innovative mind-set that they have applied to the industry in which they want to operate and in doing so have identified ways to exploit and disrupt the existing industry and its market environment.

Coming Soon…

In addition to convergence and creativity, the following concepts arose time and again at Business Analysis Europe 2018, being discussed and explored in the majority of the sessions I attended:
  • Customer focus
  • Empathy
  • Continuous Learning
  • Catastrophizing.
I will be posting about each one of these at a high level, then looking to explore some of these areas in more detail in future articles.
This blog was originally published at: https://www.linkedin.com/pulse/business-analysis-conference-europe-2018-creativity-rachel-drinkwater/
Interested in finding out more about a UCISA bursary, then visit UCISA Bursary Scheme.

Next steps from a UCISA bursary winner

Marion Malcolm
Business Improvement Team Lead
University of Aberdeen

Inaugural Australasian Lean HE Conference 2017

Marion Malcolm was funded to attend this event as a 2017 UCISA bursary winner

My next steps from attending the Lean HE Conference are to:

  • Engage with Rachael McAssey (Chair of UCISA’s PCMG group) to deliver knowledge exchange and drive forward good practice using Lean methodology
  • Submit a presentation for inclusion at the CISG-PCMG Conference in November 2018 (Glasgow). At the CISG-PCMG conference, UCISA’s Corporate Information Systems Group (CISG) partners with its Project and Change Management Group (PCMG) to provide a joint conference covering all aspects of delivering change in organisations
  • Investigate appropriate Association of University Administrators (AUA) events to showcase Lean
  • Present at the University of Aberdeen’s Digital & Information Services Enlightening Lunch in February
  • Investigate a summer intern for the BI team (to help train future lean champions)
  • Continue to network with delegates that I met (22 new LinkedIn connections)
  • Invited Haley Macdonald (Manager Organisational Capacity), CQ University, Australia, to visit the University of Aberdeen in Spring 2018 to share best practice.

Alongside presenting at the conference, I had a key set of objectives to meet in attending the event, and came away from it with some key learning and a network of new colleagues.

Interested in finding out more about a UCISA bursary, then visit UCISA Bursary Scheme.

UCISA bursary winner presents at Lean in Higher Education conference

Marion Malcolm
Business Improvement Team Lead
University of Aberdeen

Australasian Lean HE Conference 2017, Macquarie University, NSW, Australia

Marion Malcolm was funded to attend this event as a 2017 UCISA bursary winner

The aim of my presentation, ‘Lean Training to Lean Projects’ (2.56MB) at the Australasian Lean HE Conference was to show why Business Improvement teams need to change their model of working during organisational change to ensure that they continue to deliver good lean practice in a relevant way. The Business Improvement (BI) Team at the University of Aberdeen in its initial stages were involved in a significant number of initiatives across the organisation. However, as the university entered a period of restructuring, it experienced a change in people’s availability and motivation to be involved in non-strategic initiatives.

The presentation summarised how the BI team at University of Aberdeen has used Lean training to train and support project teams on strategic programmes as well as kick-start other business improvement initiatives. As part of the presentation, I highlighted case studies to show the journey from the training to the project development and implementation e.g. Student Recruitment and Admissions (SRAS) have undertaken reviews of their key processes and have made changes:

  • to enhance the enquirer/applicant experience
  • to achieve better integration with other sections in the university (reducing duplication etc.)
  • to consolidate IT systems when various systems were used previously, allowing for much better planning and reporting, amongst other benefits.

Delegates’ feedback was that they found the practical examples in the session helpful and came away with some useful ideas on how to train across their organisations, and how to make Lean stick.

A wide variety of interesting and useful speaker talks from the conference are available here.

I had a key set of conference objectives to meet in attending the conference, and came away with some key learning from the event. I will be blogging further about my intended next steps following what I learnt at the conference.

Interested in finding out more about a UCISA bursary, then visit UCISA Bursary Scheme.

Lean in Higher Education conference – key learning

Marion Malcolm
Business Improvement Team Lead
University of Aberdeen

Australasian Lean HE Conference 2017, Macquarie University, NSW, Australia

Marion Malcolm was funded to attend this event as a 2017 UCISA bursary winner

In November, I was able to attend the Australasian Lean HE Conference, courtesy of a UCISA bursary. I had a range of key objectives for attending the conference, one of which involved networking with practitioners from across the globe. The 150 delegates at the conference came from across Australia, Asia, New Zealand, Europe and North America.

My key learning points from attending the conference were:

I will be blogging further about the event including what my key next steps will be, and further information on my presentation on ‘Lean Training to Lean Projects’.

Interested in finding out more about a UCISA bursary, then visit UCISA Bursary Scheme.