International lessons in applying continuous improvement

Leah March
Process Improvement Facilitator
University of Sheffield

 

 

Lean HE 2018 Conference

I recently returned from the beautiful Tromsø where I attended the Lean HE 2018 Conference, thanks to being one of the very lucky beneficiaries of the UCISA bursary scheme. It was a brilliant week with many informative, interesting and applicable sessions.
The sessions included key notes from Niklas Modig, researcher, Center for Innovation and Operations Management, Stockholm School of Economics (author of ‘This is Lean’ about ‘How to generate change and engagement’) and Tove Dahl, Professor at UiT the Arctic University of Norway, on courage and the importance of inspiring and rewarding courage throughout change activities. The following sessions covered many topics including: incorporating visual management into everyday working, games to encourage idea generation, using institutional risk to drive change and inspiring Lean at the leadership level and within teams, to list but a few. Myself and Mark Boswell form Middlesex University will be drawing together a guide over the next couple of weeks with links and descriptions about the key tools shared, useful software used and signposting to details about next year’s conference.
There was lots of learning to take-away, particularly the similarities around the current
situation/climate/ issues many of the delegates institutions from across the world were facing. These related to difficulties finding operational staff the time to engage in change activities, uncertainty about what the future might hold in relation to funding, student numbers and student expectations and the high level of change occurring within their organisations. I found meeting delegates from other institutions and discussing how they are applying continuous improvement and overcoming obstacles in their institution a really valuable part of the conference.
Key learning points from the conference:
  • There is a huge support network within HE both UK based and across Europe, Australia and the Americas, reaching out to this network can provide you with great insights, reassurance and ideas about how to optimise your work.
  • Senior management support is crucial in driving continuous improvement within organisations and getting buy-in from senior leaders should be a key priority
  • We need to put customers at the heart of the changes and improvements we drive, on both an institutional and team level
  • Many organisations are embracing a multi-methodology approach (combining lean, service design, continuous improvement etc.) but all at maintain, at their heart, the importance of respect for people
  • It takes courage to drive and embrace change and this courage needs to be recognised and rewarded
  • As well as reaching out to colleagues within the sector we can also learn a lot by adopting open process innovation. Looking towards other industries for ideas and best practice.
  • Stories can be used as powerful tools to encourage analytical thinking in a ‘safe’ way.    
I would like to say a huge thank you to the Lean HE Europe committee and of course, to the team at The Arctic University of Norway for organising such a brilliant conference. Everyone I spoke to remarked on the wonderful and open atmosphere and interesting and engaging topics.
I would also like to say a huge thank you to the UCISA bursary scheme for enabling me to attend and learn so much and to the UCISA PCMG community for their support and interest.
Next steps, myself and Mark will share our summary guide to the conference and key tools shared, and Mark will be blogging about his conference experience and key take home points.

Interested in applying for a UCISA bursary? Then visit UCISA Bursary Scheme.

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