Interview: How Deakin University is working towards an excellent user experience

Ben Sleeman
Service Development Assistant
University of Greenwich

AETM Conference 2017 and university visits, Melbourne, Australia

Ben Sleeman was funded to attend this event as a 2017 UCISA bursary winner
As part of my series of interviews with Jeremy West, Senior Audio Visual Engineer and Tech Lead in the eSolution Team at Deakin University, we discussed the support structures and teams in place at the university in terms of AV support. In this interview, Jeremy outlines the teams involved in the running of the AV systems, how problem resolution is managed, and how the different teams are working together to lead to an excellent user experience.

Other areas I discussed with Jeremy in separate interviews included:
I will be blogging further about my conversations with Jeremy on other AV developments at Deakin.
Interested in applying for a UCISA bursary? Then visit UCISA Bursary Scheme.
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