SSG24: The Future is You! Navigating Tomorrow's Challenges Together
About the Event
Join the Support Services Group on our two-day mission to explore novel new technologies, to seek out new ideas and new collaborations and to boldly go where HE hasn’t gone before!
Learning from the past and predicting the future, this conference will showcase how you and your crew can harness increased automations, mobilise technological advances and tame the dreaded AI.
People are at the heart of all SSG activities, so our focus won’t just be on the future of tech but the future of you! We will examine our evolving skillsets, share new ideas for good practice and inspire with innovations in wellbeing.
With big bang presentations from your peers and unparalleled networking opportunities, SSG24 will leave you fully energised and primed for whatever the future may hold. Sign up - it’s going to be bostin' in Birmingham.
Be sure to save the date and bookmark this page for updates on SSG24 conference!
Speakers
Iain Cameron
IT Services, User Services Manager
University of Aberdeen
Mat Flower
(Interim) Deputy Director & Head of Digital Infrastructure/Information Security
University of Wolverhampton
Event Schedule
Wednesday
Registration and Exhibition opens
Newcomers Session
If this is your first UCISA conference, or your first for a while, please join us for a session describing how to make the most of the Conference.Welcome and introductions
Iain Cameron, User Services Manager, IT Services, University of AberdeenCreating a one-team culture that embraces diversity and inclusion in the Service Support Team: Our Journey
Unlocking Opportunities: Leveraging Networking, Mentoring, and Coaching for Inclusive Participation in IT
Vicky Wilkie, IT Services Operational Assurance Officer, University of YorkSpeed networking bingo
Refreshments in the Exhibition
Tech Hub Triumph: Revolutionising IT Support for Staff and Students
Travel time
Breakout sessions 1
-
Undercover Student: The Life of a University IT Double Agent
Antonia Jones, Customer Success Manager, University of Leeds -
Institutional Exchange. What's the story, its swapping glory!
Wayne Winterbottom, IT/AV Support Manager, University of Huddersfield
Ed Stout, Support Services Manager, Leeds Beckett University
Lunch and networking in the exhibition
Session TBC
Breakout sessions 2
- Journey to Empowerment: Tools for Coaching
Bex Cattran, Associate Operations Manager, University of Leeds
- Driving improvements to Service Health
Mike Haward, Head of Service Performance & Monitoring, UCL
Paula Kirby, Director of Service Management, UCL
Refreshments in the Exhibition
Session TBC
Close of Day 1
Pre-dinner drinks reception
in the Sky LoftDinner
in the Sky GalleryThursday
Welcome to Day 2
Jake Dovey, In-Person Support Manager, University of SouthamptonSession TBC
Surviving then Thriving: The Human Side of Cyber Incident
Mat Flower, (Interim) Deputy Director & Head of Digital Infrastructure/Information Security, University of WolverhamptonRefreshments in the Exhibition
Student Wellbeing: Using technology to improve access to support
- Rory Hetherington, Senior Business Analyst, University of Glasgow
- Clare Craig, Head of Student Wellbeing and Inclusion, University of Glasgow
- Suzie Shapiro, Wellbeing Lead & PGR Mental Health Advisor, University of Glasgow
Travel time
Breakout sessions
- Windows 10 End of Life Toolkit Launch
Jake Dovey, In-Person Support Manager, University of Southampton - Session TBC
Lunch in the Exhibition
Session TBC
Future in Focus: Our Students' Vision for University IT Services
Refreshments in the Exhibition
Enhancing Customer Experience in IT Support Services
Stella Poole, Head of Core Systems Optimisation Team, University of BirminghamClosing remarks
Iain Cameron, User Services Manager, IT Services, University of AberdeenConference close
Other Info
Exhibitor Information
UCISA Group
- Support Services Group
